Station message
October 2023: The waiting room at Saxmundham station will now be closed until further notice following a large number of recent incidents of vandalism.
Saxmundham at a glance
Address:
Saxmundham stationStation Approach
Saxmundham
Suffolk
IP17 1BW
Ticket office:
- Prepurchase collection
- Car park
- Ticket machine
| Staffing level | Unstaffed |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times | No
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Penalty fares | LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | Available: No |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | The waiting room is located in the station building on Platform 1 (for trains towards Woodbridge and Ipswich).
|
| Station buffet | No
|
| Toilets | No
|
| Baby changing facilities | No
|
| Wifi |
No
|
| Post box | Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
|
|---|---|
| Staff help | This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform. Yes
|
| Induction loop available | Yes |
| Ticket machine | Note: ticket machine is card only (not cash) Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | No
|
| Step free access | This station has step free access to both platforms from Station Approach, with approximately 30 metres between the two entrances which are either side of the level crossing. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is on the platform. |
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 10 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | No |
| Cycle storage location | There are five cycle stands on Platform 1 (for trains towards Ipswich) which are next to the entrance on to the platform from the station car park, beyond the former station building. |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 42 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Telephone: 0345 050 7080 URL: https://www.ncp.co.uk/find-a-car-park/car-parks/saxmundham-greater-anglia/ |
| Rail replacement information | Rail replacement bus services pick up and drop off at the station entrance. |