Stowmarket at a glance
Address:
Stowmarket stationStation Road East
Stowmarket
Suffolk
IP14 1RQ
Ticket office:
Monday to Friday: 06:15 - 19:30Saturday: 07:20 - 16:30
Sunday: 09:15 - 18:30
- Ticket office
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Wifi
- Seated area available
Staffing level | Part time |
---|---|
CCTV | Yes |
Information systems |
|
Ticket office opening times |
|
---|---|
Pre-purchase collection | Yes |
Ticket machine | Yes |
Oyster cards issued here | No |
Use Oyster cards here | No |
Smartcards issued here | Yes |
Top up Smartcards here | Yes |
Validate Smartcards here | Yes |
Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
Penalty fares | LE |
Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
---|---|
Left luggage | Available: No |
Lost property |
Seated area | Yes
|
---|---|
Waiting room | The waiting rooms are located in the station buildings on Platform 1 (for trains towards Ipswich and London) in between the ticket machine and the footbridge, and next to the 'Steam' coffee shop on Platform 2 (for trains towards Cambridge, and Norwich).
|
Station buffet | 'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries Self-service vending machine providing cold drinks and snacks Yes
|
Toilets | Yes
Male and female toilets are located on Platform 2 (for trains towards Cambridge, and Norwich), between the waiting room and the side entrance. An accessible toilet is available for radar key holders, located adjacent to the cycle stands and lockers on Platform 2. All toilets at this station are scheduled to be open at the following times: Monday - Friday 05:30 - 20:00Saturday 05:30 - 19:00Sunday 08:30 - 19:00 |
Baby changing facilities | No
|
Wifi |
Yes
|
Post box | Yes
|
ATM machine | Yes
|
Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
|
---|---|
Staff help | Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
|
Induction loop available | Yes |
Ticket machine | Yes
|
Accessible booking office counter available | Yes
|
Ramp for train access available | Yes
|
Accessible taxis information | Details of nearest taxis are shown on station information poster |
National Key toilets available | Yes
|
Step free access | Step free access between platforms is available via the level crossing, although some wheelchair users or customers with restricted mobility may find this route difficult as there is a distance of approximately 600 metres between the two platforms. Wheelchair users or customers with restricted mobility are therefore advised to access the station via Creeting Road West for journeys towards Ipswich and London, or via Prentice Road when heading towards Cambridge, and Norwich. Changing between platforms may take longer than expected due to the level crossing having barriers down, so please allow sufficient time if you are changing trains here. This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
Ticket gates | No
|
Impaired mobility set down available | No
|
Wheelchairs | Yes
|
Cycle storage available | Yes |
---|---|
Cycle storage spaces | 88 |
Cycle storage sheltered | Yes |
Cycle storage CCTV | No |
Cycle storage location | There are five cycle stands next to the stepped entrance on to Platform 1 (for trains towards Ipswich and London) from the carpark off Creeting Road West. There are also two cycle lockers under the footbridge steps on Platform 1 as well as a further 14 cycle stands on the same platform, which are located under the canopy towards the level crossing. In addition, there are four cycle stands and a sheltered cycle parking area providing 30 spaces in the carpark accessed from Prentice Road, next to the taxi office. A further four cycle stands and two cycle lockers are outside the toilets on Platform 2 (for trains towards Cambridge, and Norwich). |
Cycle storage types |
|
Car park 1 | Station Car Park |
Car park 1 operator | National Car Parks Ltd |
Car park 1 spaces | 382 |
Car park 1 opening times |
|
Car park 1 charges |
|
Car park 1 contact details | Telephone: 0345 050 7080 URL: https://www.ncp.co.uk/find-a-car-park/car-parks/stowmarket-station-g-anglia/ |
Rail replacement information | Rail replacement bus services pick up and drop off outside the main station entrance, which is accessed from Prentice Road. |