Shenfield

Shenfield at a glance

Address:

Shenfield station
Hutton Road
Shenfield
Essex
CM15 8JD

Ticket office:

Monday to Friday: 06:10 - 20:00
Saturday: 06:10 - 20:00
Sunday: 07:10 - 20:10
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available
* This information is updated every few minutes and is provided as a guide only - we are unable to guarantee a space will still be available when you arrive at the station.
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Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Station operator Greater Anglia
Ticket office opening times
  • Monday to Friday: 06:10 - 20:00
  • Saturday: 06:10 - 20:00
  • Sunday: 07:10 - 20:10
Pre-purchase collection Yes
Ticket machine Yes
Top up Oyster cards here Yes
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Penalty fares LE
Top up Smartcards here Yes
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage

Available: No

Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room
Yes
Station buffet

Vending machines

Yes
Toilets
Yes

The accessible (radar key) toilets are located on Platform 3/4 and Platform 5.

Baby changing facilities
Yes
Wifi
Yes
ATM machine
Yes

Located on concourse

Shops

News agent Passport Photo Booth

Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance is provided by station staff at all times during the hours of train service operation. Booking is recommended

  • Monday to Sunday and All bank holidays: 24 hours
Induction loop available Yes
Ticket machine
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
Yes
Step free access

This station has step free access to all platforms via lifts. Please note the station car park on Hunter avenue is approximately 300-400 metres away or about 4-5 min walk.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on relevant platform.

Ticket gates

Shenfield station has Secure Station Acreditation

Yes
Impaired mobility set down available
No

Shenfield Hunter Ave Station Car Park

Shenfield Mount Ave Station Car Park

Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 444
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Off-peak: £11.70
  • Daily: £11.70
  • Weekly: £47.00
  • Monthly: £195.00
  • Three monthly: £558.00
  • Annual: £1,952.00
Car park 1 contact details

Telephone: 0345 050 7080

URL: http://www.ncp.co.uk

Car park 2 Premium Bay
Car park 2 operator National Car Parks Ltd
Car park 2 spaces 39
Car park 2 opening times
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 2 charges
  • Annual: £2,468.00
Car park 2 contact details

Telephone: 0845 050 7080

URL: https://www.nationalrail.co.uk/

Onward travel

Local bus stops near station entrance. Shenfield is a PlusBus location click here to see the PlusBus map

Cycle storage available Yes
Cycle storage spaces 112
Cycle storage sheltered No
Cycle storage CCTV No
Cycle storage types
  • Stands
Rail replacement information

Station Forecourt unless otherwise indicated.

Virtual tours

Want to check out how accessible Shenfield station is for you? Check out our virtual tour.