A queuing system will become operational at this TFL station if it becomes busy and social distancing becomes difficult to achieve. Please seek out station staff for further assistance.
To protect our colleagues and customers from the spread of COVID-19 we have reduced the ticket office opening times. The ticket office will be open between
To travel between Stratford regional and Stratford International stations please use Docklands Light Railway platform 16.
Stratford (London) (SRA)
|Staffing level||Full time|
|Ticket office information||
There is a TfL Rail ticket office outside the Southern Entrance and another located within the Northern Ticket Hall area.
|Ticket office opening times||
Note: Southern ticket office 09:00-16:00 Mon-Fri 08:00-16:00 Sun
|Oyster cards issued here||Yes|
|Top up Oyster cards here||Yes|
|Use Oyster cards here||Yes|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||Yes|
Tickets can be collected onto Greater Anglia smartcards at this station.
|Penalty fares||Applicable Operators: Greater Anglia, London Overground, London Underground, TfL Rail|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||No|
|Station buffet available||Yes|
|Station buffet information||Coffee shops|
|Toilets information||Accessible toilets are available.|
|Baby changing facilities available||Yes|
|WiFi information||Find WiFi Hotspots around Stratford (London) station|
|Post box available||No|
|Post box information||Outside the station - Stratford Centre|
|Tourist information office available||No|
|ATM information||ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance.|
|Bureau de change available||No|
|Helpline information||We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.|
|Helpline contact details||
Note: 0343 222 1234
|Customer help points available||Yes|
|Staff help information||Staff are available to assist from the first to last train.|
|Staff help opening times||Yes|
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National key toilets available||Yes|
|Step free access coverage||Whole station|
|Step free access information||Accessibility Category A. This station has step-free access to all platforms
|Ticket gates exist||Yes|
|Impaired mobility set down available||Yes|
|Cycle storage available||Yes|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||Note that these are Council-owned cycle racks, located outside the front of the station|
|Cycle storage information||
Cycle racks are available outside the Southern Ticket Hall area which are covered and have CCTV. This is a Westfield facility.
There are also various bicycle racks in Meridian Square.
|Cycle storage types||
|Rail replacement information||
Rail replacement bus services for Greater Anglia, London Overground, and TfL Rail will depart from:
Montfichet Road, Bus Stop W, for Eastbound services - map here
|Taxi rank available||Yes|
|Taxi rank information||
Taxi's operate within the bus station area outside the Southern Ticket Hall area and on Montfitchet Road which is outside the Northern Ticket Hall.
|Bus services available||Yes|
|Bus services information||
London Buses operate from outside the station.
Information to plan your onward journey is available in a printable format here
|Metro services available||Yes|
|Metro services information||
London Underground Central Line and Jubilee Lines and Docklands Light Railway.