Stratford (London)

Station message

Easter 2024

No Elizabeth line service between London Paddington and Stratford / Abbey Wood from Friday 29 March to Monday 1 April due to engineering work. More details can be found here .

Stratford (London) at a glance

Address:

Stratford station
Station Street
Stratford
Greater London
E15 1AZ

Ticket office:

Monday to Friday: 06:15 - 21:30
Saturday: 06:15 - 21:30
Sunday: 06:40 - 21:30

Northern ticket office:

  • 09:00-16:00 Mon-Fri
  • 08:00-16:00 Sun


  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Taxi-rank
  • Wifi
  • Seated area available
Load stations
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Staffing level Full time
CCTV Yes
Station operator XR
Ticket office opening times

There is a Elizabeth Line ticket office outside the Southern Entrance and another located within the Northern Ticket Hall area.

Northern ticket office:

  • 09:00-16:00 Mon-Fri
  • 08:00-16:00 Sun

  • Monday to Friday: 06:15 - 21:30
  • Saturday: 06:15 - 21:30
  • Sunday: 06:40 - 21:30
Pre-purchase collection Yes
Ticket machine Yes
Top up Oyster cards here Yes
Smartcards issued here No
Validate Smartcards here Yes
Smartcards information

Tickets can be collected onto Greater Anglia smartcards at this station.

Travel card Zone 2/3
Penalty fares LO
Customer service information

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Left luggage

Available: No

Lost property

Available: No

Seated area

Platform 1&2 - Multiple seats available covered under canopy.

Platform 3&5 - Multiple seats available covered under canopy.

Platform 6&8 - Multiple seats available covered under canopy.

Platform 9&10 - Multiple waiting shelters, uncovered seats also available along the platform.

Platform 10a - Waiting Shelters available

Platform 11 - Waiting Shelter available

Platform 12 - Waiting Shelter available

Jubilee & DLR platforms - Seats available and covered by canopy.

Yes
Waiting room
No
Station buffet

Coffee shops

Yes
Toilets
Yes

Accessible toilets are available.

Baby changing facilities
Yes
Wifi
Yes
Post box
No

Outside the station - Stratford Centre

ATM machine
Yes

ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance.

Shops

Newsagent located in the Central subway opposite platform 3&5 staircase

Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

Note:

0343 222 1234

URL: https://www.nationalrail.co.uk/

Staff help

Staff are available to assist from the first to last train.

Yes
Induction loop available Yes
Ticket machine
Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information
No
National Key toilets available
Yes
Step free access

Accessibility Category A. This station has step-free access to all platforms

Ticket gates

Ticket gates are staffed from first to last train

Yes
Impaired mobility set down available
No
Wheelchairs
Yes
Car park 1 contact details

URL: https://www.nationalrail.co.uk/

Onward travel

London Buses operate from outside the station.

Information to plan your onward journey is available in a printable format Buses from Stratford (tfl.gov.uk)

Rail replacement information

Rail replacement bus services for Greater Anglia, London Overground, and Elizabeth Line will depart from:

Montfichet Road, Bus Stop W, for Eastbound services

Rail replacement map links
Taxi rank

A taxi rank is located at the front of Stratford Station Great Eastern Road, next to bus station and on Montifichet Road by the entrance to Westfield shopping centre.

Metro services

London Underground Central Line and Jubilee Lines and Docklands Light Railway.