Stratford (London) at a glance
Address:
Stratford stationStation Street
Stratford
Greater London
E15 1AZ
Ticket office:
Monday to Friday: 06:15 - 21:30Saturday: 06:15 - 21:30
Sunday: 06:40 - 21:30
Northern ticket office:
- 09:00-16:00 Mon-Fri
- 08:00-16:00 Sun
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Wifi
- Seated area available
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Station operator | XR |
| Ticket office opening times | There is a Elizabeth Line ticket office outside the Southern Entrance and another located within the Northern Ticket Hall area. Northern ticket office:
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Top up Oyster cards here | Yes |
| Smartcards issued here | No |
| Validate Smartcards here | Yes |
| Smartcards information | Tickets can be collected onto Greater Anglia smartcards at this station. |
| Travel card | Zone 2/3 |
| Penalty fares | LO |
| Customer service information | Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details) |
|---|---|
| Left luggage | Available: No |
| Lost property | Available: No |
| Seated area | Platform 1&2 - Multiple seats available covered under canopy. Platform 3&5 - Multiple seats available covered under canopy. Platform 6&8 - Multiple seats available covered under canopy. Platform 9&10 - Multiple waiting shelters, uncovered seats also available along the platform. Platform 10a - Waiting Shelters available Platform 11 - Waiting Shelter available Platform 12 - Waiting Shelter available Jubilee & DLR platforms - Seats available and covered by canopy. Yes
|
|---|---|
| Waiting room | No
|
| Station buffet | Coffee shops Yes
|
| Toilets | Yes
Accessible toilets are available located on Jubilee line concourse - radar key required. |
| Baby changing facilities | Yes
|
| Wifi |
Yes
|
| Post box | No
Outside the station - Stratford Centre |
| ATM machine | Yes
ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance. |
| Shops | Newsagent located in the Central subway opposite platform 3&5 staircase Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance. |
|---|---|
| Staff help | Staff are available to assist from the first to last train. Yes
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | Yes
|
| Step free access | Accessibility Category A. This station has step-free access to all platforms |
| Ticket gates | Ticket gates are staffed from first to last train Yes
|
| Impaired mobility set down available | No
|
| Wheelchairs | Yes
|
| Car park 1 contact details |
|---|
| Onward travel | London Buses operate from outside the station. Information to plan your onward journey is available in a printable format Buses from Stratford (tfl.gov.uk) |
|---|
| Rail replacement information | Rail replacement bus services for Greater Anglia, London Overground, and Elizabeth Line will depart from: Montfichet Road, Bus Stop W, for Eastbound services |
|---|---|
| Rail replacement map links | |
| Taxi rank | A taxi rank is located at the front of Stratford Station Great Eastern Road, next to bus station and on Montifichet Road by the entrance to Westfield shopping centre. |
| Metro services | London Underground Central Line and Jubilee Lines and Docklands Light Railway. |