Stratford (London)
Station message
The lifts are out of order between platform 6 and 7 and western subway at Stratford station.
Stratford (London) (SRA)
Station Street
Stratford
Greater London
E15 1AZ
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Ticket office information | There is a TfL Rail ticket office outside the Southern Entrance and another located within the Northern Ticket Hall area. |
|---|---|
| Ticket office opening times |
Note: Southern ticket office 09:00-16:00 Mon-Fri 08:00-16:00 Sun |
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | Yes |
| Top up Oyster cards here | Yes |
| Use Oyster cards here | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | Yes |
| Smartcards information | Tickets can be collected onto Greater Anglia smartcards at this station. |
| Travelcard zones |
|
| Penalty fares | Applicable Operators: Greater Anglia, London Overground, London Underground, TfL Rail |
| Customer service information | 0343 222 1234 |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times | No |
| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times | No |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Coffee shops |
| Toilets available | Yes |
| Toilets information | Accessible toilets are available. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | No |
| WiFi available | Yes |
| WiFi information | Find WiFi Hotspots around Stratford (London) station |
| Web kiosk | No |
| Post box available | No |
| Post box information | Outside the station - Stratford Centre |
| Tourist information office available | No |
| ATM available | Yes |
| ATM information | ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance. |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | Newsagent |
| Helpline information | We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance. |
|---|---|
| Helpline contact details | Note: 0343 222 1234 |
| Customer help points available | Yes |
| Staff help information | Staff are available to assist from the first to last train. |
| Staff help opening times | Yes |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | Accessibility Category A. This station has step-free access to all platforms |
| Ticket gates exist | Yes |
| Ticket gates information | Ticket gates are staffed from first to last train |
| Impaired mobility set down available | No |
| Wheelchairs | Yes |
| Cycle storage available | Yes |
|---|---|
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Note that these are Council-owned cycle racks, located outside the front of the station |
| Cycle storage information | Cycle racks are available outside the Southern Ticket Hall area which are covered and have CCTV. This is a Westfield facility.
There are also various bicycle racks in Meridian Square.
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| Cycle storage types |
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| Car park 1 charges |
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| Car park 1 contact details | |
| Rail replacement information | Rail replacement bus services for Greater Anglia, London Overground, and TfL Rail will depart from: Montfichet Road, Bus Stop W, for Eastbound services - map here
|
| Taxi rank available | Yes |
| Taxi rank information | A taxi rank is located at the front of Stratford Station Great Eastern Road, next to bus station and on Montifichet Road by the entrance to Westfield shopping centre. |
| Bus services available | Yes |
| Bus services information | London Buses operate from outside the station. Information to plan your onward journey is available in a printable format here |
| Metro services available | Yes |
| Metro services information | London Underground Central Line and Jubilee Lines and Docklands Light Railway. |