Stratford (London)
Station message
This is a London 'Turn Up & Go Trial' Station - Train operating companies generally advise disabled passengers to book assistance 24 hours before travelling. By contrast, a 'Turn up & Go' service offers assistance to disabled passengers whether they book in advance or not.
Some passengers already opt to 'Turn Up & go' but currently for a period of a few months a 'Turn Up & Go Trial' is running on journeys between 36 specified National Rail stations in the Greater London area, to understand if in future a formalised 'Turn Up & Go' service can be offered here. Passengers can still pre-book assistance at these 36 stations, should they wish. For more details including the stations involved visit Disabled Persons Railcard
To travel between Stratford regional and Stratford International stations please use Docklands Light Railway platform 16.
Stratford (London) (SRA)
Station Street
Stratford
Greater London
E15 1AZ
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
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|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | Yes |
| Top up Oyster cards here | Yes |
| Use Oyster cards here | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | Yes |
| Smartcards information | Tickets can be collected onto Greater Anglia smartcards at this station. |
| Travelcard zones |
|
| Customer service information | 0343 222 1234 |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
|
| Lost property contact details | Telephone: 03432221234 |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times | No |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Coffee shops |
| Toilets available | Yes |
| Toilets information | (Tube Remit). Accessible toilets are available. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | No |
| WiFi available | Yes |
| WiFi information | Find WiFi Hotspots around Stratford (London) station |
| Web kiosk | No |
| Post box available | No |
| Post box information | Outside the station - Stratford Centre |
| Tourist information office available | No |
| ATM available | Yes |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | Newsagent |
| Helpline opening times |
|
|---|---|
| Helpline contact details | Note: 0343 222 1234 |
| Customer help points available | Yes |
| Staff help opening times |
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| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | Lift access available to all platforms. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 200 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Note that these are Council-owned cycle racks, located outside the front of the station |
| Cycle storage information | |
| Cycle storage types |
|
| Rail replacement information | Rail replacement bus services (for Greater Anglia, London Overground, and TfL Rail) will depart from bus stop W at Stratford City bus station (near Westfield entrance). |
| Bus services available | Yes |
| Bus services information | Transport for London buses operate from outside the station Information to plan your onward journey is available in a printable format here |
| Metro services available | Yes |
| Metro services information | London Underground Central Line and Jubilee Lines and Docklands Light Railway. |
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