Stansted Airport

Stansted Airport at a glance

Address:

Stansted Airport station
Under the Airport Terminal
Stansted
Essex
Bassingbourn Road
CM24 1QW

Ticket office:

Monday to Sunday: 06:30 - 00:00
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available
Load stations
Last updated:
Loading...
Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • ArrivalScreens
Station operator Greater Anglia
Ticket office opening times
  • Monday to Sunday: 06:30 - 00:00
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here No
Smartcards information

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Penalty fares LE
Top up Smartcards here Yes
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage
Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room

The waiting room is on platform 1. There are also seats throughout the station.

Trolleys
Yes
Station buffet

Coffee shop Vending machines

Toilets

The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet.

Baby changing facilities
Yes
Wifi
Yes
ATM machine

Located on concourse

Shops

Newsagent/Sweets Passport Photo Booth

Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance is provided by station staff during the hours of train service operation. Booking is recommended

  • Monday to Sunday: 24 hours
Induction loop available Yes
Ticket machine
Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
Yes
Step free access

This station has step free access to all platforms. Lifts available.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Customer Information point.

Ticket gates
No
Impaired mobility set down available
No
Wheelchairs
Yes
Car park 1 operator British Airports Authority
Car park 1 spaces 5000
Car park 1 contact details

URL: http://www.stanstedairport.com/parking

Onward travel

Local buses and National Coach routes stop in bus station located at airport

Rail replacement information

Rail Replacement services operate from the main coach station as directed by Station Staff.

Airport

Station is within the Stansted Airport Terminal

Car hire

In Airport terminal

Virtual Tour

Want to check out how accessible Stansted Airport station is for you? Check out our virtual tour.