Stansted Airport at a glance
Address:
Stansted Airport stationUnder the Airport Terminal
Stansted
Essex
Bassingbourn Road
CM24 1QW
Ticket office:
Monday to Sunday: 06:30 - 00:00- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Wifi
- Seated area available
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Penalty fares | LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | Available: No |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | The waiting room is on platform 1. There are also seats throughout the station. Platform 2 |
| Trolleys | Yes
|
| Station buffet | Coffee shop Vending machines Yes
|
| Toilets | Yes
The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet. |
| Baby changing facilities | Yes
|
| Wifi | Yes
|
| ATM machine | Yes
Located on concourse |
| Shops | Newsagent/Sweets Passport Photo Booth Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
|
|---|---|
| Staff help | Assistance is provided by station staff during the hours of train service operation. Booking is recommended
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | Yes
|
| Step free access | This station has step free access to all platforms. Lifts available. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the Customer Information point. |
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Wheelchairs | Yes
|
| Car park 1 operator | British Airports Authority |
|---|---|
| Car park 1 spaces | 5000 |
| Car park 1 contact details | |
| Rail replacement information | Rail Replacement services operate from the main coach station as directed by Station Staff. |
| Onward travel | Local buses and National Coach routes stop in bus station located at airport |
| Airport | Station is within the Stansted Airport Terminal |
| Car hire | In Airport terminal |
Alternative routes during disruption
Check out our alternative route map for other ways to travel during disruption.
Virtual Tour
Want to check out how accessible Stansted Airport station is for you? Check out our virtual tour.