Stansted Mountfitchet
Station message
From Sunday 19th April, in response to the current coronavirus outbreak, this ticket office has been temporarily closed. The platform remains open and services will continue to call here to allow essential key workers to travel to and from work. Customers requiring tickets will be able to buy them either at ticket machines, online or by using the Greater Anglia app.Stansted Mountfitchet (SST)
Stansted Mountfitchet station
Station Road
Stansted Mountfitchet
Essex
CM24 8BE
Station Road
Stansted Mountfitchet
Essex
CM24 8BE
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| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Ticket office opening times |
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|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
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| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times |
Note: Closed until further notice |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Cold drinks vending machine Food vending machine |
| Toilets available | Yes |
| Toilets information | The National key toilets are located near the Ticket Office; these toilets are operated by a radar key. A radar key is available upon request. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| WiFi information | |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | No |
| Staff help information | Assistance at this station is provided by a staff member during ticket office opening hours. Assistance requests that cannot be met by a member of staff will be offered suitable alternative transport. Booking is recommended |
| Staff help opening times |
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| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | Yes |
| National key toilets information | The National key toilets are located near the Ticket Office; these toilets are operated by a radar key. A radar key is available upon request. |
| Step free access coverage | Unknown |
| Step free access information | Step free access to both platforms but not between platforms on the station. The Cambridge bound platform and carpark is accessed from Water Lane and the Bishops Stortford and London bound platform is via Church Lane. Approximately 160 metres between the two platforms or a 3 minute walk |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 32 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | 10 cycle spaces on Platforms 1/2 |
| Cycle storage types |
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| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 66 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | URL: http://www.ncp.co.uk |
| Rail replacement information | Replacement transport stop at the junction of Station Road and Church Road, next to the Kings Arms public house |
| Bus services available | Yes |
| Bus services information | Local bus services |
| Airport available | Yes |
| Airport information | Not the station to alight for Stansted Airport, See Stansted Airport Station details |