Thorpe-le-Soken is a non-accessible station. Passengers arriving at the station entrance wishing to travel on Greater Anglia services are required to cross to the platforms via a footbridge. Mobility impaired passengers or those with heavy luggage are advised to travel from Clacton-on-Sea or Kirby Cross stations.
|Staffing level||Part time|
|Ticket office opening times||No|
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Smartcards information||Tickets can be collected on Smartcard at this station|
|Penalty fares||Applicable Operators: Greater Anglia|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||
Note: Closed until further notice
|Waiting room information||
Entrance at the bottom of the footbridge, on the island platform.
|Station buffet available||No|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
|Helpline opening times||
Note: 08:00 - 20:00
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Customer help points information||
Located on platform 1.
|Staff help information||Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||No|
|Accessible ticket machines information||
The ticket machine is located at the bottom of the footbridge on the island platform. Note - no step free access to the platforms at Thorpe-le-Soken.
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National key toilets available||No|
|Step free access coverage||No part of station|
|Step free access information||
This station has no step free access. Interchange possible if assistance is requested either on board or pre-booked.
This station is a category C station according to ORR station classification system. https://www.orr.gov.uk/media/10955
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||40|
|Cycle storage sheltered||No|
|Cycle storage CCTV||Yes|
|Cycle storage location||Car park|
|Cycle storage information||
Two-tier cycle storage racks
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||National Car Parks Ltd|
|Car park 1 spaces||65|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
|Rail replacement information||
Rail replacement bus stop, at the station entrance. The new proposed pick up points are the Bus Stops on Main Road for Colchester bound passengers and just past the bridge for Clacton-on-Sea bound passengers. Please check before travel.
|Taxi rank available||Yes|
|Taxi rank information||
A local taxi company, Weeley Taxis, can be contacted on 01255-830144.
|Bus services available||Yes|
|Bus services information||
Local irregular bus services