Thorpe-le-Soken
Station message
Thorpe-le-Soken is a non-accessible station. Passengers arriving at the station entrance wishing to travel on Greater Anglia services are required to cross to the platforms via a footbridge. Mobility impaired passengers or those with heavy luggage are advised to travel from Clacton-on-Sea or Kirby Cross stations.
Thorpe-le-Soken (TLS)
Station Road
Thorpe-le-Soken
Essex
CO16 0HQ
View live departures / arrivals
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times | No |
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Tickets can be collected on Smartcard at this station |
| Penalty fares | Applicable Operators: Greater Anglia |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
|
| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times |
Note: Closed until further notice |
| Waiting room information | Entrance at the bottom of the footbridge, on the island platform. |
| Trolleys available | No |
| Station buffet available | No |
| Toilets available | No |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| WiFi information | |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Customer help points information | Located on platform 1. |
| Staff help information | Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | No |
| Accessible ticket machines information | The ticket machine is located at the bottom of the footbridge on the island platform. Note - no step free access to the platforms at Thorpe-le-Soken. |
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | No |
| Step free access coverage | No part of station |
| Step free access information | This station has no step free access. Interchange possible if assistance is requested either on board or pre-booked. This station is a category C station according to ORR station classification system. https://www.orr.gov.uk/media/10955
|
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 40 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | Car park |
| Cycle storage information | Two-tier cycle storage racks |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 65 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | URL: http://www.ncp.co.uk |
| Rail replacement information | Rail replacement bus stop, in station car park. |
| Taxi rank available | Yes |
| Taxi rank information | A local taxi company, Weeley Taxis, can be contacted on 01255-830144. |
| Bus services available | Yes |
| Bus services information | Local irregular bus services |