Thorpe-le-Soken is a non-accessible station. Passengers arriving at the station entrance wishing to travel on Greater Anglia services are required to cross to the platforms via a footbridge. Mobility impaired passengers or those with heavy luggage are advised to travel from Clacton-on-Sea or Kirby Cross stations.
|Staffing level||Part time|
|Ticket office opening times||No|
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Smartcards information||Tickets can be collected on Smartcard at this station|
|Penalty fares||Applicable Operators: Greater Anglia|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||
Note: Closed until further notice
|Waiting room information||
Entrance at the bottom of the footbridge, on the island platform.
|Station buffet available||No|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
|Helpline opening times||
Note: 08:00 - 20:00
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Customer help points information||
Located on platform 1.
|Staff help information||Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||No|
|Accessible ticket machines information||
The ticket machine is located at the bottom of the footbridge on the island platform. Note - no step free access to the platforms at Thorpe-le-Soken.
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National key toilets available||No|
|Step free access coverage||No part of station|
|Step free access information||
This station has no step free access. Interchange possible if assistance is requested either on board or pre-booked.
This station is a category C station according to ORR station classification system. https://www.orr.gov.uk/media/10955
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||40|
|Cycle storage sheltered||No|
|Cycle storage CCTV||Yes|
|Cycle storage location||Car park|
|Cycle storage information||
Two-tier cycle storage racks
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||National Car Parks Ltd|
|Car park 1 spaces||65|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
|Rail replacement information||
Rail replacement bus stop, in station car park.
|Taxi rank available||Yes|
|Taxi rank information||
A local taxi company, Weeley Taxis, can be contacted on 01255-830144.
|Bus services available||Yes|
|Bus services information||
Local irregular bus services