Tottenham Hale
Tottenham Hale (TOM)
Ferry Lane
Tottenham
Greater London
N17 9LR
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | Yes |
| Use Oyster cards here | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | Yes |
| Smartcards information | Tickets can be collected on Smartcard at this station |
| Travelcard zones |
|
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
|
| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times |
Note: Closed until further notice |
| Waiting room information | On platform 2 |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Coffee shop Vending machines |
| Toilets available | Yes |
| Toilets information | The toilets and accessible toilets are located on Platform 2 |
| Baby changing facilities available | Yes |
| Baby changing facilities information | Female toilets |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| WiFi information | |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Staff help information | Assistance is provided by station staff during the hours of train service operation. Booking is recommended. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | Step free access to the north-bound (Stansted and Cambridge) platform only. Lifts have just been installed to access the London bound platform but are going through a service introductory testing phase and are currently unavailable. This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
| Ticket gates exist | Yes |
| Ticket gates information | Tottenham Hale station has Secure Station Acreditation |
| Impaired mobility set down available | No |
| Wheelchairs | Yes |
| Cycle storage available | No |
|---|---|
| Rail replacement information | Not served by rail replacement transport. Passengers to use Seven Sisters Station as an alternative; LUL Ticket Acceptance may be available. |
| Taxi rank available | Yes |
| Taxi rank information | Front of station |
| Bus services available | Yes |
| Bus services information | Transport for London buses operate from outside the station |
| Metro services available | Yes |
| Metro services information | London UndergroundVictoria Line services |
| Airport available | Yes |
| Airport information | Train services direct to Stansted Airport on Stansted Express |