The lifts between station entrance/ exit and the Victoria Line are currently out of order at Tottenham Hale station.
Tottenham Hale (TOM)
|Staffing level||Full time|
|Ticket office opening times||
|Oyster cards issued here||Yes|
|Top up Oyster cards here||Yes|
|Use Oyster cards here||Yes|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||Yes|
|Smartcards information||Tickets can be collected on Smartcard at this station|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room information||On platform 2|
|Waiting room opening times||
|Refreshment facilities available||Yes|
|Refreshment facilities information||Coffee shop Vending machines|
|Toilets information||The toilets are located on Platform 2. The National key toilets (unisex) are located on Platform 2; these toilets are operated by a radar key.|
|Baby changing facilities available||Yes|
|Baby changing facilities information||Female toilets|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
|Helpline opening times||
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Staff help information||
Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National key toilets available||Yes|
|Step free access coverage||No part of station|
|Step free access information||
There is step free access to the Cambridge-bound platform only (platform 2).
This station is NOT step free in the London bound direction (platform 1). The only access to platform 1 is via stairs or escalator. If you are travelling towards London and are unable to manage the stairs or escalators to leave the station, please stay on the train to London Liverpool Street to continue your journey.
|Ticket gates exist||Yes|
|Ticket gates information||
|Impaired mobility set down available||No|
|Cycle storage available||No|
|Rail replacement information||
If we cannot run train services because of engineering works, please use Seven Sisters station as an alternative, or London Underground services. Please use bus stop H for Stansted Express services.
|Taxi rank available||Yes|
|Taxi rank information||
Front of station
|Bus services available||Yes|
|Bus services information||
Transport for London buses operate from outside the station
|Metro services available||Yes|
|Metro services information||
London UndergroundVictoria Line services
Train services direct to Stansted Airport on Stansted Express