Tottenham Hale
Station message
Between May and December 2021, the lift to the London Underground station will be out of service, and there will be no step free access from train station. This is due to remodelling works carried out by TfL. Lift to should be back in operation from 19th December 2021
Tottenham Hale (TOM)
Ferry Lane
Tottenham
Greater London
N17 9LR
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | Yes |
| Use Oyster cards here | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | Yes |
| Smartcards information | Tickets can be collected on Smartcard at this station |
| Travelcard zones |
|
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
|
| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times |
Note: Closed until further notice |
| Waiting room information | On platform 2 |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Coffee shop Vending machines |
| Toilets available | Yes |
| Toilets information | The toilets and accessible toilets are located on Platform 2 |
| Baby changing facilities available | Yes |
| Baby changing facilities information | Female toilets |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| WiFi information | |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Staff help information | Assistance is provided by station staff during the hours of train service operation. Booking is recommended. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | Step free access to the north-bound (Stansted and Cambridge) platform only. Lifts have just been installed to access the London bound platform but are going through a service introductory testing phase and are currently unavailable. This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
| Ticket gates exist | Yes |
| Ticket gates information | Tottenham Hale station has Secure Station Acreditation |
| Impaired mobility set down available | No |
| Wheelchairs | Yes |
| Cycle storage available | No |
|---|---|
| Rail replacement information | Not served by rail replacement transport. Passengers to use Seven Sisters Station as an alternative; LUL Ticket Acceptance may be available. |
| Taxi rank available | Yes |
| Taxi rank information | Front of station |
| Bus services available | Yes |
| Bus services information | Transport for London buses operate from outside the station |
| Metro services available | Yes |
| Metro services information | London UndergroundVictoria Line services |
| Airport available | Yes |
| Airport information | Train services direct to Stansted Airport on Stansted Express |