Tottenham Hale at a glance
Address:
Tottenham Hale stationFerry Lane
Tottenham
Greater London
N17 9NA
Ticket office:
Monday to Friday: 06:10 - 19:10Weekend: 08:10 - 19:10
- Ticket office
- Step-free access
- Prepurchase collection
- Ticket machine
- Toilets
- Taxi-rank
- Wifi
- Seated area available
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Greater Anglia |
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Top up Oyster cards here | Yes |
| Smartcards issued here | No |
| Validate Smartcards here | Yes |
| Smartcards information | Tickets can be collected on Smartcard at this station |
| Travel card | Zone 3 |
| Penalty fares | LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | Available: No |
| Lost property |
|
| Seated area | Yes
|
|---|---|
| Waiting room | On platform 4
|
| Station buffet | Coffee shop Vending machines Yes
|
| Toilets | Yes
The toilets and accessible toilets are located on Platform 4 |
| Baby changing facilities | Yes
Female toilets,Male toilets |
| Wifi |
Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
|
|---|---|
| Staff help | Assistance is provided by station staff. Booking is recommended but assistance is available on a turn up and go basis. The station is staffed 24hrs. Yes
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | Yes
All toilets are located on platform 4 and open between 06:00 and 23:59 |
| Step free access | Step free access to all platforms This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the Ticket Office or the Platform Supervisor's office on Platform 4 when the Ticket Office is closed |
| Ticket gates | Tottenham Hale station has Secure Station Acreditation Yes
|
| Impaired mobility set down available | No
|
| Wheelchairs | Yes
|
| Onward travel | Transport for London buses operate from outside the station |
|---|
| Rail replacement information | Not served by rail replacement transport. Passengers to use Seven Sisters Station as an alternative; LUL Ticket Acceptance may be available. |
|---|---|
| Taxi rank | Front of station |
| Metro services | London UndergroundVictoria Line services |
| Airport | Train services direct to Stansted Airport on Stansted Express |
Don’t get stuck on the train
If you’re travelling from Meridian Water to Tottenham Hale station, please travel in the front seven coaches of the train. This is for Greater Anglia trains with 10 coaches only as the doors on the last three coaches will not open on platform 2 at Tottenham Hale.
