Woodbridge at a glance
Address:
Woodbridge stationStation Road
Woodbridge
Suffolk
IP12 4AU
Ticket office:
- Prepurchase collection
- Car park
- Ticket machine
Staffing level | Unstaffed |
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CCTV | Yes |
Information systems |
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Ticket office opening times | No
|
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Pre-purchase collection | Yes |
Ticket machine | Yes |
Oyster cards issued here | No |
Use Oyster cards here | No |
Smartcards issued here | No |
Top up Smartcards here | Yes |
Validate Smartcards here | Yes |
Penalty fares | LE |
Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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Left luggage | Available: No |
Lost property |
Seated area | Yes
|
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Waiting room | No
|
Station buffet |
Yes
|
Toilets | No
|
Baby changing facilities | No
|
Wifi |
No
|
Post box | Yes
|
Shops |
Yes
|
Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
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Staff help | This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform, next to the yellow boarding ramp. Yes
|
Induction loop available | Yes |
Ticket machine | Note: ticket machine is card only (not cash) Yes
|
Ramp for train access available | Yes
|
Accessible taxis information | Details of nearest taxis are shown on station information poster |
National Key toilets available | No
|
Step free access | There is step free access from the carpark to Platform 1 (for trains towards Lowestoft) only, with no step free access from the carpark to Platform 2 (for trains towards Ipswich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 2 via the level crossing on an unmarked road off Quayside (passing the boat sales sheds on the left) although it is approximately 200 metres or a four-minute walk from the car park to the platform. This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is on the platform, next to the yellow boarding ramp. |
Ticket gates | No
|
Impaired mobility set down available | No
|
Cycle storage available | Yes |
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Cycle storage spaces | 13 |
Cycle storage sheltered | No |
Cycle storage CCTV | No |
Cycle storage location | There are three cycle stands outside the entrance to the station, near the bus stop shelter and next to the white wooden fencing. There are also two cycle stands and three cycle lockers on Platform 1 (for trains towards Lowestoft) underneath the footbridge steps. |
Cycle storage types |
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Car park 1 | Council Managed Car Park |
Car park 1 operator | East Suffolk Council |
Car park 1 spaces | 72 |
Car park 1 opening times |
|
Car park 1 contact details | |
Rail replacement information | Rail replacement bus services pick up and drop off at the bus stops at the entrance to the station car park. |