Woodbridge

Woodbridge at a glance

Address:

Woodbridge station
Station Road
Woodbridge
Suffolk
IP12 4AU

Ticket office:


  • Prepurchase collection
  • Car park
  • Ticket machine
Last updated:
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Staffing level Unstaffed
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Ticket office opening times
No
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here No
Use Oyster cards here No
Smartcards issued here No
Top up Smartcards here Yes
Validate Smartcards here Yes
Penalty fares LE
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Left luggage

Available: No
Lost property
Seated area
Yes
Waiting room
No
Station buffet
Yes
Toilets
No
Baby changing facilities
No
Wifi
No
Post box
Yes
Shops
Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Yes
Induction loop available Yes
Ticket machine

Note: ticket machine is card only (not cash)

Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster
National Key toilets available
No
Step free access

There is step free access from the carpark to Platform 1 (for trains towards Lowestoft) only, with no step free access from the carpark to Platform 2 (for trains towards Ipswich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 2 via the level crossing on an unmarked road off Quayside (passing the boat sales sheds on the left) although it is approximately 200 metres or a four-minute walk from the car park to the platform.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform, next to the yellow boarding ramp.
Ticket gates
No
Impaired mobility set down available
No
Cycle storage available Yes
Cycle storage spaces 13
Cycle storage sheltered No
Cycle storage CCTV No
Cycle storage location

There are three cycle stands outside the entrance to the station, near the bus stop shelter and next to the white wooden fencing. There are also two cycle stands and three cycle lockers on Platform 1 (for trains towards Lowestoft) underneath the footbridge steps.
Cycle storage types
  • Stands
  • Lockers
Car park 1 Council Managed Car Park
Car park 1 operator East Suffolk Council
Car park 1 spaces 72
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 contact details

URL: https://www.nationalrail.co.uk/

Rail replacement information

Rail replacement bus services pick up and drop off at the bus stops at the entrance to the station car park.