Westerfield

Westerfield at a glance

Address:

Westerfield station
Westerfield Road
Westerfield
Suffolk
IP6 9AE

Ticket office:


  • Prepurchase collection
  • Ticket machine
Last updated:
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Staffing level Unstaffed
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Station operator Greater Anglia
Ticket office opening times
No
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here No
Top up Smartcards here Yes
Validate Smartcards here No
Penalty fares LE
Top up Smartcards here Yes
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Left luggage

Available: No
Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room
No
Station buffet
No
Toilets
No
Baby changing facilities
No
Wifi
No
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Yes
Induction loop available Yes
Ticket machine
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster
National Key toilets available
No
Step free access

This station has step free access to both platforms from Westerfield Road, with approximately 30 metres between the two entrances which are either side of the level crossing.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform, next to the yellow boarding ramp.
Ticket gates
No
Impaired mobility set down available
No
No car park information available.
No bus information available.
Cycle storage available Yes
Cycle storage spaces 4
Cycle storage sheltered No
Cycle storage CCTV No
Cycle storage location

There is one cycle stand on Platform 1 (for trains towards Ipswich and Felixstowe) behind the ticket machine and the waiting shelter, at the back of the platform. There is also one cycle stand on Platform 2 (for trains towards Lowestoft), located next to the waiting shelter.
Cycle storage types
  • Stands
Rail replacement information

Rail replacement bus services do not serve this station. Customers are advised to use Ipswich station for rail replacement services.