Rail replacement in operation all day between Ipswich and Felixstowe on Sunday 20 December. An accessible rail replacement option will be available, please make yourself known to Greater Anglia staff at Ipswich. In the absence of Greater Anglia or Rail Replacement Controllers at the destination station, passengers who require assistance should make themselves known to the bus driver.
|Ticket office opening times||No|
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||Yes|
|Validate Smartcards here||No|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||No|
|Station buffet available||No|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|WiFi information||Find WiFi Hotspots around Westerfield station|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
|Helpline opening times||
Note: 08:00 - 20:00
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Customer help points information||
Located on platforms 1 and 2.
|Staff help information||Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||No|
|Ramp for train access available||No|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|Nearest stations with more facilities||
The nearest station(s) with more facilities than Westerfield are:
|National key toilets available||No|
|Step free access coverage||Whole station|
|Step free access information||
This station has step free access to both platforms via the level crossing on Westerfield Road approximately 30 metres between the platforms.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||2|
|Cycle storage sheltered||No|
|Cycle storage CCTV||No|
|Cycle storage location||
One cycle hoop on each platform.
|Cycle storage information|
|Cycle storage types||
|Rail replacement information||Not served by rail replacement.|
|Bus services available||Yes|
|Bus services information||
Local bus services