From Sunday 19th April, in response to the current coronavirus outbreak, this ticket office has been temporarily closed. The platform remains open and services will continue to call here to allow essential key workers to travel to and from work. Customers requiring tickets will be able to buy them either at ticket machines, online or by using the Greater Anglia app.
Greater Anglia have proposed plans to redevelop Wickford station. Find out more here.
|Staffing level||Part time|
|Ticket office opening times||
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Smartcards information||Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart|
|Penalty fares||Applicable Operators: Greater Anglia|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||
Note: Closed until further notice
|Waiting room information||
On platform 2 and platform 3
|Station buffet available||Yes|
|Station buffet information||Coffee kiosk, plus vending machine|
|Toilets information||The toilets are located on Platform 3. The accessible (radar key) toilets are located on Platform 2|
|Baby changing facilities available||Yes|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
|Shops information||Newsagent & dry cleaners - open early mornings only|
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
|Helpline opening times||
Note: 08:00 - 20:00
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Customer help points information||
Located on platform 2.
|Staff help information||
Mobile customer service teams serve this route, assistance is available by pre-booking (recommended) or using the helpoint on arrival. Please note a taxi may be provided if assistance can not be met by a member of staff.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National key toilets available||Yes|
|Step free access coverage||Unknown|
|Step free access information||
Step free access to each platform, but not between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||56|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||
A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability).
An additional 25-hoop cycle storage area is outside the front of the station.
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||National Car Parks Ltd|
|Car park 1 spaces||435|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
|Car park 2||Premium Bay|
|Car park 2 operator||National Car Parks Ltd|
|Car park 2 spaces||29|
|Car park 2 opening times||
|Car park 2 charges||
|Car park 2 contact details||
Telephone: 0845 050 7080
|Rail replacement information||
Substitute bus services call at the bus stop at station entrance
|Bus services available||Yes|
|Bus services information||
Local Bus stops outside station. Wickford is a PlusBus location click here to see the PlusBus map
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