Station message
If you are changing services at Wickford from / to Southminster from / towards London Liverpool Street and require Passenger Assistance, a minimum 15 minutes changeover time is required between services. There is no step-free access between platforms 1 & 2 and 3 & 4. A route needs to be taken via an underpass. This is approximately 560 metres (6 minutes) long. If you require assistance between platforms, we recommend that you book Passenger Assistance in advance. Please contact our Assisted Travel Team for more information:
- Telephone: 0800 028 2878 (free from landlines and mobiles)
- Text Type: 18001 0800 028 2878
Wickford at a glance
Address:
Wickford stationStation Approach
Wickford
Essex
SS11 7AT
Ticket office:
Monday to Friday: 05:55 - 20:00Saturday: 06:00 - 19:30
Sunday: 08:10 - 19:30
- Ticket office
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Wifi
- Seated area available
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Penalty fares | LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | Available: No |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | On platform 2 and platform 3 Closed until further notice
|
| Station buffet | Coffee kiosk, plus vending machine Yes
|
| Toilets | Yes
The toilets are located on Platform 3. Accessible toilet is located in the T/O compound and is available during ticket office operation only. |
| Baby changing facilities | No
|
| Wifi |
Yes
|
| Shops | Coffee Link Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
|
|---|---|
| Staff help | Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | Yes
|
| Step free access | This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away. This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 56 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability). An additional 25-hoop cycle storage area is outside the front of the station. |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 409 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Telephone: 0345 050 7080 URL: http://www.ncp.co.uk |
| Car park 2 | Premium Bay |
| Car park 2 operator | National Car Parks Ltd |
| Car park 2 spaces | 29 |
| Car park 2 opening times |
|
| Car park 2 charges |
|
| Car park 2 contact details | Telephone: 0845 050 7080 |
| Rail replacement information | Substitute bus services call at the bus stop at station entrance |
| Onward travel | Local Bus stops outside station. Wickford is a PlusBus location click here to see the PlusBus map |
Wickford Station Car Park
Check out our alternative route map for other ways to travel during disruption.