Wickford

Wickford (WIC)

Wickford station
Station Approach
Wickford
Essex
SS11 7AT

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Staffing level	Part time
CCTV	Yes
Information systems	Departure screens Announcements Arrival screens

Ticket office opening times	Monday to Friday: 05:55 to 20:00 Saturday: 06:00 to 19:30 Sunday: 08:10 to 19:30
Pre-purchase collection	Yes
Ticket machine	Yes
Oyster cards issued here	No
Top up Oyster cards here	No
Use Oyster cards here	No
Smartcards issued here	Yes
Top up Smartcards here	Yes
Validate Smartcards here	Yes
Smartcards information	Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Penalty fares	Applicable Operators: Greater Anglia

Customer service information	Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
Left luggage	No
Left luggage contact details	URL: https://www.nationalrail.co.uk/
Lost property opening times	Monday to Friday: 09:00 to 17:00
Lost property contact details	URL: https://www.nationalrail.co.uk/

First class lounge opening times	No
Seated area available	Yes
Waiting room information	On platform 2 and platform 3
Waiting room opening times	Monday to Friday: 05:55 to 20:00 Saturday: 06:00 to 19:30 Sunday: 08:00 to 19:30
Trolleys available	No
Refreshment facilities available	Yes
Refreshment facilities information	Coffee kiosk, plus vending machine
Toilets available	Yes
Toilets information	The toilets are located on Platform 3. The accessible (radar key) toilets are located on Platform 2
Baby changing facilities available	Yes
Showers available	No
Telephones available	Cards and Coins
WiFi available	Yes
WiFi information	Find WiFi Hotspots around Wickford station
Web kiosk	No
Post box available	No
Tourist information office available	No
ATM available	No
Bureau de change available	No
Shops available	Yes
Shops information	Newsagent & dry cleaners - open early mornings only

Helpline information	As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
Helpline opening times	Monday to Sunday: 08:00 to 20:00 Note: 08:00 - 20:00
Helpline contact details	Note: 0800 028 28 78 URL: https://www.nationalrail.co.uk/
Customer help points available	Yes
Customer help points information	Located on platform 2.
Staff help information	Mobile customer service teams serve this route, assistance is available by pre-booking (recommended) or using the helpoint on arrival. Please note a taxi may be provided if assistance can not be met by a member of staff.
Staff help opening times	Monday to Friday: 06:00 to 21:00 Saturday: 06:00 to 21:00 Sunday: 08:00 to 20:00
Induction loop available	Yes
Accessible ticket machines available	Yes
Accessible booking office counter available	No
Ramp for train access available	Yes
Accessible taxis information	Details of nearest taxis are shown on station information poster
National key toilets available	Yes
Step free access coverage	Unknown
Step free access information	Step free access to each platform, but not between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.
Ticket gates exist	No
Impaired mobility set down available	No
Wheelchairs	No

Cycle storage available	Yes
Cycle storage number of spaces	56
Cycle storage sheltered	Yes
Cycle storage CCTV	Yes
Cycle storage location	A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability). An additional 25-hoop cycle storage area is outside the front of the station.
Cycle storage types	Compound Stands Wheel Racks
Car park 1	Station Car Park
Car park 1 operator	National Car Parks Ltd
Car park 1 spaces	435
Car park 1 opening times	Monday to Friday: 24 hours Saturday: 24 hours Sunday: 24 hours
Car park 1 charges	Off-peak: £7.00 Per hour: N/A Daily: £8.60 Weekly: £35.00 Monthly: £120.00 Three monthly: £343.00 Six monthly: N/A Annual: £1200.00
Car park 1 contact details	URL: http://www.ncp.co.uk
Car park 2	Premium Bay
Car park 2 operator	National Car Parks Ltd
Car park 2 spaces	29
Car park 2 opening times	Saturday: 24 hours Sunday: 24 hours
Car park 2 charges	Off-peak: N/A Per hour: N/A Daily: N/A Weekly: N/A Monthly: N/A Three monthly: N/A Six monthly: N/A Annual: £1850.00
Car park 2 contact details	Telephone: 0845 050 7080 URL: https://www.nationalrail.co.uk/
Rail replacement information	Substitute bus services call at the bus stop at station entrance
Bus services available	Yes
Bus services information	Local Bus stops outside station. Wickford is a PlusBus location click here to see the PlusBus map

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