Don’t get stuck on the train
You may find that your train is longer than the platform at some of our stations. This means the doors will not open where there’s no platform edge so you can get on and off the train safely.
If you’re travelling to Witham station, please travel in the front nine coaches of the train. This is for trains with 10 coaches only as the doors on the last coach may not open at Witham. This applies to you if you are travelling from the north of Witham towards London.
If you’re travelling from Witham station, please check if your destination has any door access requirements through its station information.
Don’t worry! We’ve set reminders through our website, station posters and safety announcements so you can travel on the correct part of the train and avoid missing your stop.
|Staffing level||Full time|
|Ticket office opening times||
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Smartcards information||Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart|
|Penalty fares||Applicable Operators: Greater Anglia|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||
|Waiting room information||
Waiting rooms are available on platforms 1/2 and 3/4, and both are heated and fully accessible.
|Station buffet available||Yes|
|Station buffet information||
Coffee shop, Cold drinks vending machine, Food vending machine
Male and female toilets are located on platform 1/2. The accessible (radar key) toilets are located on platform 3/4. Toilets are only available when the station is staffed.
|Baby changing facilities available||Yes|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline opening times||
Note: 08:00 - 20:00
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Customer help points information||
Located in the ticket hall, and by the car park lift.
|Staff help information||
Assistance is provided by station staff for all advertised train services. Booking is recommended but not required. Assistance is available throughout the station including boarding and alighting, ramps, sight guidance, pushing a wheelchair, luggage assistance, and ticket purchase.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible ticket machines information||
2 Accessible Ticket Machines
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National key toilets available||Yes|
|Step free access coverage||Whole station|
|Step free access information||
This station is step free to all platforms via Lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on relevant platform.
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||80|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||In the car park|
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||National Car Parks Ltd|
|Car park 1 spaces||406|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
|Rail replacement information||
Replacement transport stop at the bus stop at station entrance
Witham Station Car Park
Witham Spaces left of Last updated today at