Wi-Fi Terms and Conditions

MAIN WIFI TERMS & CONDITIONS

Greater Anglia WiFi Hotspot and Infotainment Portal

This contract is between you and Greater Anglia, who will be responsible for providing and operating the WiFi Hotspot and the Infotainment Portal (both as defined below).

Terms and Conditions

This page contains information on the following terms & conditions: General terms and conditions; Wifi Hotspot terms of use; Infotainment Portal terms of use; and Privacy & Cookie Policy, which includes how we make use of cookies, together with the "Terms and Conditions"

GENERAL TERMS AND CONDITIONS

These General terms and conditions apply to the Terms and Conditions as a whole. Definitions "Greater Anglia" or "we" or "us" means Abellio East Anglia Ltd. a company registered in England No 07861414. Registered Office: 2nd Floor, St Andrew's House, St Andrew Street, London EC4A 3AG. "Contract" means these Terms and Conditions. "Information" means all material delivered by or on behalf of Greater Anglia through the Wifi Hotspot. "User" or "you" or "your" means you, the registered user of the Wifi Hotspot and/or the Infotainment Portal. "Infotainment Portal" means the Connect infotainment media portal. "Wifi Hotspot" means the wireless internet Wifi Hotspot to be provided by Greater Anglia for use by the User.

Registration to use the Wifi Hotspot and/or Infotainment Portal

As part of registering to use the WiFi Hotspot and/or Infotainment Portal, you must read these Terms and Conditions before you press continue and use the Wifi Hotspot and/or the Infotainment Portal. By accessing and using the Wifi Hotspot and/or Infotainment Portal you agree to be bound by these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions you may not access or use the Wifi Hotspot and/or the Infotainment Portal. You must be aged over 18 to register as a user of the Wifi service and/or the Infotainment Portal. By pressing confirm/continue and/or using the Wifi Hotspot and/or the Infotainment Portal you are confirming that you are aged 18 or over. If you are under 18 years you must obtain consent from a parent or guardian before pressing confirm/continue and/or using the Wifi Hotspot and/or the Infotainment Portal.

Changes to the Terms and Conditions

Greater Anglia reserves the right to change these Terms and Conditions from time to time by sending notice of the change to all Users, placing a notice on the Infotainment Portal and on the Greater Anglia Website (at www.greateranglia.co.uk) The User's continued use of the Wifi Hotspot and/or Infotainment Portal following notice of such change shall be deemed to be the User's acceptance of any such change. It is the User's responsibility to check the email address that they provide on registration, the Infotainment Portal and the Greater Anglia Website (at www.greateranglia.co.uk) regularly to determine whether the Terms and Conditions have been changed. If the User does not agree to any change to the Terms and Conditions then the User must immediately stop using the Wifi Hotspot and/or the Infotainment Portal.

Complaints and Contact

If you wish to make a complaint about the Wifi Hotspot and/or the Infotainment Portal or you wish to contact us about the Wifi Hotspot and/or the Infotainment Portal, please use the details below.

Greater Anglia Contact Centre
Norwich Railway Station
Station Approach
Norwich
NR1 1EF

Tel: 0345 600 7245 (option 8)

Email: [email protected]

Greater Anglia will try to address your comments and concerns in a fair and reasonable way in accordance with both the National Rail Conditions of Carriage and our Passenger's Charter. If your complaint relates to any information that you have accessed through the Wifi Hotspot and/or the Infotainment Portal that is provided by third parties, you will need to contact the relevant third party in accordance with the terms upon which you access such information.

Information about us

The Wifi Hotspot and Infotainment Portal is operated by Greater Anglia. We are registered in England and Wales under company number 07861414 and have our registered office at:

2nd Floor
St Andrew's House
St Andrew Street
London
EC4A 3AG

We are regulated by the Office of Rail and Road.

Protect your Equipment

Please take care of your wireless device. Greater Anglia accepts no responsibility for loss or damage to it in connection with your use of the Wifi Hotspot and/or the Infotainment Portal, unless caused by Greater Anglia's negligence. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the details contained below in the Complaints and Contact section above.

Severability

Each provision of these Terms and Conditions excluding or limiting liability shall be construed separately, applying and surviving even if for any reason one or other of those provisions is held inapplicable or unenforceable in any circumstances and shall remain in force notwithstanding the termination of this Contract howsoever occasioned.

No Waiver

No waiver by Greater Anglia shall be construed as a waiver of any breach of any provision of these Terms and Conditions.

Assignment

Greater Anglia (and its successors and assigns) may freely assign this Contract to any company that replaces it as the operator of the Greater Anglia Rail Franchise (or such other Rail Franchise that replaces the Greater Anglia Rail Franchise).

Choice of Law

This Contract shall be governed by English law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the English Courts.

WIFI HOTSPOT TERMS OF USE

Warranty

The Wifi Hotspot is provided on an "as is" and "as available" basis and Greater Anglia makes no warranties or representations whether express or implied in relation to the Information, including implied warranties or conditions of completeness, accuracy, satisfactory quality or fitness for a particular purpose.

Liability

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Wifi Hotspot or any content accessed on or through it, whether express or implied. We will not be liable to any User for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the Wifi Hotspot; or
  • use of or reliance on any content displayed on or through the Wifi Hotspot.

Please note that we only provide the Wifi Hotspot for non-commercial, domestic and private use. You agree not to use the Wifi Hotspot for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your wireless device, programs, data or other proprietary material due to your use of the Wifi Hotspot or to your downloading of any content on or from it, or any Website accessible on or through it.

The Wifi Hotspot

The User acknowledges:-

  • that it is technically impossible to provide the Wifi Hotspot entirely free of faults and that Greater Anglia does not undertake to do so;
  • that faults may lead to temporary unavailability of the Wifi Hotspot including where Greater Anglia is required to carry out any maintenance or updates to the Wifi Hotspot;
  • that the operation of the Wifi Hotspot may be adversely affected by conditions and performances outside Greater Anglia’s control, including transmission, telecommunications links between Greater Anglia and Users, between different parts of Greater Anglia, and between Greater Anglia and other systems and networks; and
  • that restrictions may apply to your use of the Wifi Hotspot including content that can be accessed through the Wifi Hotspot and the length of connection available to you, and Greater Anglia may terminate access to the Wifi Hotspot to you at any location at any time without notice to you, including but not limited to situations where the User commits a breach of the Terms and Conditions.

Third Party Information

The User further acknowledges that some of the Information, for example content, software and Websites and/or digital content accessible using the Wifi Hotspot, is supplied to Greater Anglia and/or the User (directly and indirectly) by third parties and accordingly Greater Anglia can offer no warranty of whatever nature in relation to such Information. We assume no responsibility for the content of Websites accessible through or linked from the Wifi Hotspot. Such access and/or links should not be interpreted as endorsement by us of those Websites. We will not be liable for any loss or damage that may arise from your use of them.

Use of the Wifi Hotspot/Indemnification

The User undertakes:-

  • not to use the Wifi Hotspot for any unlawful purpose;
  • that it shall not make any use of the Wifi Hotspot such that the whole or part of the Wifi Hotspot is interrupted, damaged, rendered less efficient, or the effectiveness or functionality of the Wifi Hotspot is in any way impaired;
  • not to use the Wifi Hotspot for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character or in such a way as to cause annoyance, inconvenience or needless anxiety;
  • not to use the Wifi Hotspot in a manner which constitutes a violation or infringement of the rights of any person, firm or company (including any intellectual property rights or confidentiality);
  • that it shall not use the Wifi Hotspot for any commercial or business purpose, including the right to resell access to the Wifi Hotspot to any third party or to transmit to other Users any material for the purposes of commercial publicity, promotion and/or advertising without the prior written consent of Greater Anglia; and
  • that in the event that it has any right, claim or action against any other user arising out of the use of the Wifi Hotspot then it shall pursue such right, claim or action independently of, and without recourse to, Greater Anglia. The User will indemnify and defend Greater Anglia against all claims, liability, damages, costs and expenses, including legal fees, arising out of a breach of this Contract by the User.

Intellectual Property

The User acknowledges that all copyright, trade marks and all other intellectual property rights in the Wifi Hotspot shall remain vested in Greater Anglia or its licencors.

User Data

The Privacy & Cookie Policy shall apply to your use of the Wifi Hotspot. Greater Anglia cannot guarantee the security or privacy of the Wifi Hotspot and any information or communication to or from the Wifi Hotspot by the User.

Warranty

The Infotainment Portal is provided on an "as is" and "as available" basis and Greater Anglia makes no warranties or representations whether express or implied in relation to the Information, including implied warranties or conditions of completeness, accuracy, satisfactory quality or fitness for a particular purpose.

Changes to the Infotainment Portal

We may update the Infotainment Portal from time to time, and may change the content at any time. However, please note that any of the content on the Infotainment Portal may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that the Infotainment Portal, or any content on it, will be free from errors or omissions.

Accessing the Infotainment Portal

We do not guarantee that the Infotainment Portal, or any content on it, will always be available or be uninterrupted. Access to the Infotainment Portal is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Infotainment Portal without notice. We will not be liable to you if for any reason the Infotainment Portal is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Infotainment Portal. You are also responsible for ensuring that all persons who access the Infotainment Portal through your internet connection are aware of these Terms and Conditions and other applicable terms and conditions, and that they comply with them.

Liability

Nothing in these Terms and Conditions of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Infotainment Portal or any content accessed on or through it, whether express or implied. We will not be liable to any User for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the Infotainment Portal; or
  • use of or reliance on any content displayed on or through the Infotainment Portal. Please note that we only provide the Infotainment Portal for non-commercial, domestic and private use. You agree not to use the Infotainment Portal for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your wireless device, programs, data or other proprietary material due to your use of the Infotainment Portal or to your downloading of any content on or from it, or any Infotainment Portal accessible on or through it.

The Infotainment Portal

The User acknowledges:-

  • that it is technically impossible to provide the Infotainment Portal entirely free of faults and that Greater Anglia does not undertake to do so;
  • that faults may lead to temporary unavailability of the Infotainment Portal including where Greater Anglia is required to carry out any maintenance or updates to the Infotainment Portal;
  • that the operation of the Infotainment Portal may be adversely affected by conditions and performances outside Greater Anglia’s control, including transmission, telecommunications links between Greater Anglia and Users, between different parts of Greater Anglia, and between Greater Anglia and other systems and networks; and
  • that restrictions may apply to your use of the Infotainment Portal including content that can be accessed through the Infotainment Portal and the length of connection available to you, and Greater Anglia may terminate access to the Infotainment Portal to you at any location at any time without notice to you, including but not limited to situations where the User commits a breach of the Terms and Conditions.

Third Party Information

The User further acknowledges that some of the Information, for example content, software and Infotainment Portal s and/or digital content accessible using the Infotainment Portal, is supplied to Greater Anglia and/or the User (directly and indirectly) by third parties and accordingly Greater Anglia can offer no warranty of whatever nature in relation to such Information. We assume no responsibility for the content of Infotainment Portal s accessible through or linked from the Infotainment Portal. Such access and/or links should not be interpreted as endorsement by us of those Infotainment Portals. We will not be liable for any loss or damage that may arise from your use of them.

Use of the Infotainment Portal/Indemnification

The User undertakes:-

  • not to use the Infotainment Portal for any unlawful purpose;
  • that it shall not make any use of the Infotainment Portal such that the whole or part of the Infotainment Portal is interrupted, damaged, rendered less efficient, or the effectiveness or functionality of the Infotainment Portal is in any way impaired;
  • not to use the Infotainment Portal for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character or in such a way as to cause annoyance, inconvenience or needless anxiety;
  • not to use the Infotainment Portal in a manner which constitutes a violation or infringement of the rights of any person, firm or company (including any intellectual property rights or confidentiality);
  • that it shall not use the Infotainment Portal for any commercial or business purpose, including the right to resell access to the Infotainment Portal to any third party or to transmit to other Users any material for the purposes of commercial publicity, promotion and/or advertising without the prior written consent of Greater Anglia ; and
  • that in the event that it has any right, claim or action against any other user arising out of the use of the Infotainment Portal then it shall pursue such right, claim or action independently of, and without recourse to, Greater Anglia. The User will indemnify and defend Greater Anglia against all claims, liability, damages, costs and expenses, including legal fees, arising out of a breach of this Contract by the User. The User acknowledges that Greater Anglia has no control over the nature or content of information or programs transmitted or received by the User using the Infotainment Portal and that Greater Anglia does not examine in any way the use to which the User puts the Infotainment Portal.

Intellectual Property

We are the owner or the licensee of all intellectual property rights in the Infotainment Portal, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from the Infotainment Portal for your personal use and you may draw the attention of others within your organisation to content posted on the Infotainment Portal. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on the Infotainment Portal must always be acknowledged. You must not use any part of the content on the Infotainment Portal for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of the Infotainment Portal in breach of these terms of use, your right to use the Infotainment Portal will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on the Infotainment Portal is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Infotainment Portal. Although we make reasonable efforts to update the information on the Infotainment Portal, we make no representations, warranties or guarantees, whether express or implied, that the content on the Infotainment Portal is accurate, complete or up-to-date.

Linking to the Infotainment Portal

You may link to the Infotainment Portal’s home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to the Infotainment Portal in any Infotainment Portal that is not owned by you. The Infotainment Portal must not be framed on any other site, nor may you create a link to any part of the Infotainment Portal other than the home page. We reserve the right to withdraw linking permission without notice. The Infotainment Portal in which you are linking must comply in all respects with the conditions set out under the heading "Use of the Infotainment Portal /Indemnification" above. If you wish to make any use of content on the Infotainment Portal other than that set out above, please contact us using the information set out under the heading "Complaints and Contact" above.

User Data

The Privacy & Cookie Policy shall apply to your use of the Infotainment Portal. Greater Anglia cannot guarantee the security or privacy of the Infotainment Portal and any information or communication to or from the Infotainment Portal by the User.

Our Privacy Policy can be found here: https://www.greateranglia.co.uk/privacy-policy