Colchester Town at a glance
Address:
Colchester Town stationSt. Botolphs Circus
Colchester
Essex
CO2 7EF
Ticket office:
Monday to Friday: 06:10 - 20:15Saturday: 07:00 - 18:45
Sunday: Unavailable
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Wifi
- Seated area available
Staffing level | Part time |
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CCTV | Yes |
Information systems |
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Station operator | Greater Anglia |
Ticket office opening times |
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Pre-purchase collection | Yes |
Ticket machine | Yes |
Smartcards issued here | Yes |
Top up Smartcards here | Yes |
Validate Smartcards here | Yes |
Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
Penalty fares | LE |
Top up Smartcards here | Yes |
Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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Left luggage | Available: No |
Lost property |
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Seated area | Yes
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Waiting room | The waiting room is located in the station building next to the ticket office, and is accessed from the station forecourt.
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Station buffet | 'Steam' kiosk serving hot and cold drinks, newspapers, confectionary, and pastries Self-service vending machine providing cold drinks and snacks Yes
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Toilets | Yes
The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available in the female toilets, although a radar key is not required to access this facility. All toilets are scheduled to be open at the following times: Monday - Friday 06:30 - 14:50 Saturday 07:30 - 14:50 Sunday Closed |
Baby changing facilities | No
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Wifi | Yes
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Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
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Staff help | Assistance at this station is provided by a staff member during ticket office opening hours. Conductors are only available on services running to/from Walton-on-the-Naze. Services to/from London Liverpool Street are Driver Only Operation (DOO) and outside normal staffing hours for this station, customers are advised to travel to the nearest staffed station, Colchester. Booking is recommended.
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Induction loop available | Yes |
Ticket machine | Yes
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Ramp for train access available | Yes
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Accessible taxis information | Details of nearest taxis are shown on station information poster |
National Key toilets available | No
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Step free access | This station has step free access to the single platform for trains towards Colchester, London, and Walton-on-the-Naze. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
Ticket gates | No
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Impaired mobility set down available | No
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Car park 1 | There is a Council managed car park behind the station |
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Car park 1 operator | Local Council |
Car park 1 opening times |
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Car park 1 contact details |
Onward travel | Colchester Town Station is around 5 minutes walk from Colchester Bus Station |
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Cycle storage available | Yes |
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Cycle storage spaces | 20 |
Cycle storage sheltered | Yes |
Cycle storage CCTV | No |
Cycle storage location | There are five cycle stands on the station forecourt, nearly opposite the ticket office window. There is also a sheltered cycle parking area providing five stands located on Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze). |
Cycle storage types |
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Rail replacement information | Due to road layout constraints, rail replacement bus services cannot access Colchester Town station. When rail replacement is in operation, we arrange for local First Bus Group bus routes (61, 62, 65, and 66) to accept railway ticket holders between Colchester North station, Colchester Town station, and Hythe station. |
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