It’s easy to refund your tickets when you book online or on our app. All you need to do is apply within 28 days from the last day your ticket was valid on.
We’ll need to check the terms of your ticket and there may be an admin fee. On strike days, different terms apply, so check out our strike page to find out how to get a refund.
Where did you buy your ticket?
Tell us where you got your ticket from, and we'll show you how to get a refund.
Do you have an account?
- Refund your tickets online
- Refund your Smartcard & Season tickets online
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To complete the Smartcard refund process, we'll need to read your Smartcard after you request a refund. You can do this by connecting your smartcard with our app (go to My Tickets) or visit one of our stations. At the station, please wait a minimum of 2 hours and then tap your Smartcard onto the yellow ticket gate reader, platform validator or on a ticket machine by following the screen options.
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- On the app, go to My tickets and tap the ticket you want to refund.
- It’s best to use digital tickets where you can. If your ticket is due for collection at a station/ticket machine, you'll need to collect it and send it to us as part of your claim.
Checked out as a guest?
- Call our Web Support Team on 0345 600 7245 (option 3). Lines are open 08:00-17:00.
- It’s best to use digital tickets where you can. If your ticket is due for collection at a station/ticket machine, you'll need to collect it and send it to us as part of your claim.
Need help?
You’ll need to go back to your place of purchase to claim a refund.
Bring your ticket with you to our station ticket offices. If you’re not able to you can return your tickets with a covering letter, including your booking reference, a contact telephone number and email address if you have one.
Post to:
Refunds Department
The Hub
Colchester North Railway Station
North Station Road
Colchester
Essex
CO1 1JS
If you booked with our telesales team, return your tickets with a covering letter, including your booking reference, a contact telephone number and email address if you have one.
Post to:
Greater Anglia
PO Box 23972
Edinburgh EH3 5DA
Special tickets
Return your tickets with a covering letter, including your booking reference, a contact telephone number and email address if you have one.
Post to:
Greater Anglia
PO Box 23972
Edinburgh EH3 5DA
These are sold buy our Business travel team.
Return your tickets with a covering letter, including your booking reference, a contact telephone number and email address if you have one.
Post to:
Refunds Department
The Hub
Colchester North Railway Station
North Station Road
Colchester
Essex
CO1 1JS