Share feedback with our managers
It's really important to us to hear your feedback and answer your questions. That's why we're holding Let's Talk events, to give you the opportunity to speak with our managers.
Upcoming Let's Talk Events
These events are free to attend, just pop by and start chatting!
| Location | Date | Time |
|---|---|---|
| Ipswich | Thursday 30th November 2023 | 16:00 - 19:00 |
| Wednesday 13th December 2023 | 16:00 - 18:30 | |
| London Liverpool Street | Tuesday 9th January 2024 | 07:00 - 09:30 |
Dates will be added within 4 weeks of the event.
Let's Talk Local Events
We also host local events to discuss a specific topic, like for example timetable changes. Keep an eye on this page for updates.
| Location | Topic | Date | Time |
|---|---|---|---|
| None currenlty scheduled | n/a | n/a | n/a |
You said, we did
| Customer Feedback | What we have done |
|---|---|
| First Class not being available on Intercity services | We are working hard to maximise the availability of first class on our Intercity services. We have worked on providing online information as to which services do and do not have first class to allow you to make more informed decisions on ticket purchasing before travel |
| London Liverpool Street Platform 10 gateline availability | Platform 10 gateline is now in use to reduce congestion and improve passenger flow during busy periods |
| Facilities at London Liverpool Street | We have introduced an internal monthly working group to review customer feedback and station facilities and to focus on areas of improvement. |
| Late platform changes | A trial is taking place from April which aims to improve the information provision at London Liverpool Street which is aimed at reducing the impact of late platform changes |
| Cleanliness on trains | We have more staff on hand at London Liverpool Street and other locations to clean our trains at regular intervals. |
Can't make it?
Share your feedback in our online survey.