Let's Talk Events

Share feedback with our managers

It's really important to us to hear your feedback and answer your questions. That's why we're holding Let's Talk events, to give you the opportunity to speak with our managers.

Jamie burles discussing Let's Talk events

Upcoming Let's Talk Events

These events are free to attend, just pop by and start chatting!

Location Date Time
Ipswich Thursday 30th November 2023 16:00 - 19:00
Twitter Wednesday 13th December 2023 16:00 - 18:30
London Liverpool Street Tuesday 9th January 2024 07:00 - 09:30

Dates will be added within 4 weeks of the event.

Let's Talk Local Events

We also host local events to discuss a specific topic, like for example timetable changes. Keep an eye on this page for updates.

Location Topic Date Time
None currenlty scheduled n/a n/a n/a

You said, we did

Customer Feedback What we have done
First Class not being available on Intercity services We are working hard to maximise the availability of first class on our Intercity services. We have worked on providing online information as to which services do and do not have first class to allow you to make more informed decisions on ticket purchasing before travel
London Liverpool Street Platform 10 gateline availability Platform 10 gateline is now in use to reduce congestion and improve passenger flow during busy periods
Facilities at London Liverpool Street We have introduced an internal monthly working group to review customer feedback and station facilities and to focus on areas of improvement.
Late platform changes A trial is taking place from April which aims to improve the information provision at London Liverpool Street which is aimed at reducing the impact of late platform changes
Cleanliness on trains We have more staff on hand at London Liverpool Street and other locations to clean our trains at regular intervals.

Can't make it?

Share your feedback in our online survey.