Share feedback with our managers
It's really important to us to hear your feedback and answer your questions. That's why we're holding Let's Talk events, to give you the opportunity to speak with our managers.
Upcoming Let's Talk Events
These events are free to attend, just pop by and start chatting!
| Location | Date | Time |
|---|---|---|
| X (Formerly known as Twitter) | Autumn (Date TBC) | TBC |
| Cambridge Station | Winter (Date TBC) | TBC |
| London Liverpool Street Station | Spring (Date TBC) | TBC |
Dates will be added within 4 weeks of the event.
Let's Talk Local Events
We also host local events to discuss a specific topic, like for example timetable changes. Keep an eye on this page for updates.
| Location | Topic | Date | Time |
|---|---|---|---|
| No upcoming events announced | n/a | n/a | n/a |
Previous Let's Talk Events
| Location | Date | Time |
|---|---|---|
| London Liverpool Street Station | Wednesday 17th July 2024 | 16:30 - 18:30 |
On the 17th July 2024, senior managers from Greater Anglia and Network Rail came together to speak directly with customers to listen to feedback and answer questions.
Hot topics from the event are listed below:
- Clearer signage for accessibility meeting point at London Liverpool Street
- Reduce volume of sounds in the toilet facilities
- Improve out of use signage on trains to prevent customers waiting for out of use toilet
- Clear on-train information on how to contact the British Transport Police
- Let's Talk events to be promoted on Facebook
- Better announcements on trains during disruption including the reason for delay when the train stops
We would like to thank you for taking the time to speak with us, and we endeavour to respond to your queries as soon as possible.
You said, we did
Take a look at improvements we made thanks to feedback from customers on our you said, we did page.
Can't make it?
Share your feedback in our online survey.