About Greater Anglia.
Greater Anglia is part of a wider transport group, Abellio Transport Holdings, who also operate the ScotRail franchise and Merseyrail concession, East Midlands Railway, West Midlands Railway, plus bus services in London and Surrey. We are owned by ‘NS’ in the Netherlands who operate the rail services, stations and facilities on much of the Dutch network so are well placed to bring real improvements to your services. Department for Transport (DfT) awarded a further contract for Greater Anglia to operate services until 2025.
Greater Anglia’s promise to you
We believe that when you travel with us, or think of travelling with us, you should expect high standards of service throughout your journey experience.
As such, Greater Anglia will:
- As a priority provide you with a safe, clean, punctual and reliable train service
- Make it easier for you to buy tickets with the introduction of more facilities
- Treat you well and fairly when things go wrong
- Keep you informed about services, any planned changes and during disruption
- Let you know our performance and quality targets in advance, and report each period how we are doing
- Listen to you and engage with you more
Greater Anglia is the trading name of Abellio East Anglia Limited. Abellio East Anglia Limited is a company registered in England and Wales with company number 07861414. Registered Office address, 18-20 St Andrew's Street, London EC4A 3AG.
Our Public and Employee Liability Insurers are:
QBE Insurance Company (UK) Ltd
Accidents Pre 30/6/14 - QBE - Portal Reference: C00119
Gallagher Bassett Insurance Company (UK) Ltd
Accidents Post 30/6/14 - Gallagher Bassett - Portal Reference: D00019
We are committed to continually improving our environmental performance
2019/20 Environmental Performance
The total carbon footprint of Abellio East Anglia’s operations from 1st April 2019 to 31st March 2020 amounted to 103,113 tonnes of CO2e.
This footprint includes the following: Scope 1 emissions – natural gas, traction gas oil, non-traction gas oil and Scope 2 emissions – traction electricity and non-traction electricity.
Also included as part of your Environmental Impact Monitoring Report are water consumption, waste arisings and EMS Metrics. Fugitive emissions (such as emissions that originate from refrigerant losses) and emissions from company cars have been excluded from this analysis.
Compared to the previous assessment for FY19/20, there has been a 11% reduction in the total emissions of Abellio EA. This is mainly as a result of updated emissions factors for the current year which has seen a decrease in the carbon intensity of grid electricity, the primary source of energy consumption within the operations of Abellio EA. In addition, there was an increase in natural gas consumption in the verification period. The washup figures were used for traction electricity.
|FY 2018/19 Submission||FY 2019/20 Submission|
|Activity||tCO2e||% of total||tCO2e||% of total|
|Traction gas oil||20,860||18%||
|Non-traction gas oil||70||0%||64||0%|
|Scope 1 subtotal||22,743||19%||24,587||24%|
|Scope 2 subtotal||93,940||81%||78,526||76%|
Grand Total – scope 1&2
|Water consumption||197,386 m3||
Waste Arisings and Disposal
|2,565 tonnes||2,273 tonnes|
|Waste recycled||1,764 tonnes||
|Waste recovered||727 tonnes||773 tonnes|
|Waste to landfill||72 tonnes||24 tonnes|
|Hazardous Waste||76 tonnes||38 tonnes|
|EMS Incidents||7 incidents||4 incidents|
We are committed to continually improving the quality of our performance.
Greater Anglia Gender Pay Report 2017
Equality and diversity are really important to us at Greater Anglia.