About Greater Anglia
Greater Anglia is operated by the Transport UK Group. Our parent company also operates the East Midlands Railway, London Northwestern Railway, West Midlands Railway and the Merseyrail concession, West Midlands plus bus services in London and Surrey. Abellio East Anglia Limited has been appointed by the Department for Transport to operate services until 2025.
Greater Anglia’s promise to you
We believe that when you travel with us, or think of travelling with us, you should expect high standards of service throughout your journey experience.
As such, Greater Anglia will:
- As a priority provide you with a safe, clean, punctual and reliable train service
- Make it easier for you to buy tickets with the introduction of more facilities
- Treat you well and fairly when things go wrong
- Keep you informed about services, any planned changes and during disruption
- Let you know our performance and quality targets in advance, and report each period how we are doing
- Listen to you and engage with you more
Greater Anglia is the trading name of Abellio East Anglia Limited. Abellio East Anglia Limited is a company registered in England and Wales with company number 07861414. Registered Office address, 18-20 St Andrew's Street, London EC4A 3AG.
Our Public and Employee Liability Insurers are:
QBE Insurance Company (UK) Ltd
Accidents Pre 30/6/14 - QBE - Portal Reference: C00119
Gallagher Bassett Insurance Company (UK) Ltd
Accidents Post 30/6/14 - Gallagher Bassett - Portal Reference: D00019
Our Business Plan
We've published our business plan for 2022/23 which sets out our strategy to deliver improvements and efficiencies in how we operate the railway.
Social Value Report
Our Social Value Report outlines the impact we have on our local communities, the environment, and the economy and highlights our social value activity for 2022-23.
We are committed to continually improving our environmental performance
- Download the Greater Anglia Environmental and Energy Report
- Download the Greater Anglia Sustainability Strategy
- Download the Greater Anglia Environmental and Energy Policy
For more information on sustainability and green travel visit our Greener Anglia page.
Read our gender pay report to learn how we've been tackling gender pay equality.