Company Information

About Greater Anglia

Greater Anglia is operated by the Transport UK Group. Our parent company also operates the East Midlands Railway, London Northwestern Railway, West Midlands Railway and the Merseyrail concession, West Midlands plus bus services in London and Surrey. Abellio East Anglia Limited has been appointed by the Department for Transport to operate services until 2025.

Greater Anglia’s promise to you

We believe that when you travel with us, or think of travelling with us, you should expect high standards of service throughout your journey experience.

As such, Greater Anglia will:

  • As a priority provide you with a safe, clean, punctual and reliable train service
  • Make it easier for you to buy tickets with the introduction of more facilities
  • Treat you well and fairly when things go wrong
  • Keep you informed about services, any planned changes and during disruption
  • Let you know our performance and quality targets in advance, and report each period how we are doing
  • Listen to you and engage with you more

Greater Anglia is the trading name of Transport UK East Anglia Limited. Transport UK East Anglia Limited is a company registered in England and Wales with company number 7861414. Registered Office address, 18-20 St Andrew's Street, London EC4A 3AG.

Our Public and Employee Liability Insurers are:

QBE Insurance Company (UK) Ltd

Accidents Pre 30/6/14 - QBE - Portal Reference: C00119

Gallagher Bassett Insurance Company (UK) Ltd

Accidents Post 30/6/14 - Gallagher Bassett - Portal Reference: D00019

Our Business Plan

We've published our business plan for 2022/23 which sets out our strategy to deliver improvements and efficiencies in how we operate the railway.

Social Value Report

Our Social Value Report outlines the impact we have on our local communities, the environment, and the economy and highlights our social value activity for 2023-24.

Environmental performance

We are committed to continually improving our environmental performance

For more information on sustainability and green travel visit our Greener Anglia page.

Gender Pay

Read our gender pay report to learn how we've been tackling gender pay equality.