Customer Report

A railway for you - It's happening

It's an exciting time for our region's railways. We're in the process of delivering a major transformation across the network, with a £1.4 billion investment in improvements to our services. That means new trains, more frequent services and more capacity. It will also lead to faster journey times on some routes.

You've told us what you want from your railway. And we're responding. Over the next couple of years, you'll experience a service that's completely reformed, revitalised and regenerated. Here are just some of the major innovations you can expect to see:

New trains and more seats

We’re investing in a full fleet of trains – the process has already begun, with our new regional and intercity trains already in service and the roll out of the new Stansted Express trains now underway too. The first new suburban trains are due to be operating before the end of 2020 and by the middle of 2022 all of our services should be operated by new trains. In total, there’ll be 169 trains – that’s 1043 new carriages. The trains are all longer than the trains they replace with more seats. Most of the fleet is made up of electric trains, but for the regional routes where there’s mostly no overhead power, our new, more energy efficient, diesel/electric bi-mode trains provide the flexibility to operate on all areas of the network and switch from one power source to the other as necessary, using electric power where available and changing easily to diesel where appropriate.

Faster and more frequent services

We'll be cutting the journey times on some London services (Norwich in 90, Ipswich in 56) and providing 33,000 extra seats for weekday commuters. We'll also be upping the frequency with more off-peak services planned from Hertford East and Southend, once the new trains are in place and the necessary infrastructure upgrades are completed.

And that's not all...

There are many other improvements to look forward to, including new station shops and cafés, as well as more car and cycle parking spaces.

As part of our commitment to updating you on progress, we prepare a customer report. The most recent one is provided here.

Download our Summer 2020 Customer Report