Customer Relations

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Please write to us by filling this online form.

First Class ticket refunds

If you bought a First Class ticket for a Greater Anglia train that did not have First Class accommodation, you can use this form to claim a refund on the difference in fare. Please select ‘Problem with First Class service’. If you have any feedback or comment about the service, please include them also.

Your contact details
Your travel details
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  • Files must be less than 8 MB.
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  • Files must be less than 2 MB.
  • Allowed file types: gif jpg jpeg png.
More information
  • Files must be less than 8 MB.
  • Allowed file types: gif jpg jpeg png pdf.

Please don't send us images of passports, credit or debit cards, driving licences and bank statements or information which is personal to you.

If we do need further information from you to look into a complaint or enquiry then we will get in touch about what we need and how to send it to us.

Your question

Please enter a summary of your question / comment (up to 500 words). You will be contacted by Customer Services if we need further information from you.

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