Use this form to make a complaint, send feedback or ask us a question
We think it's important that you have the chance to tell us when things have gone wrong. We will try to provide you with answers and say sorry when we have made mistakes. We will provide reasonable compensation where it is appropriate.
If you bought a First Class ticket for a Greater Anglia train and it didn't have First Class, select the Problem with First Class service option to claim a refund on the difference between First and Standard Class ticket.
Email: [email protected]
Post: 'Freepost GREATER ANGLIA CUSTOMER RELATIONS'
Tel: 0345 600 7245 (Option 8)
Open Monday to Saturday: 08:00-20:00
Bank Holidays: 09:00-18:00
Christmas and Boxing Day: Closed