Customer Relations

Make a complaint, provide some feedback or give praise

Please use our webform to send feedback to us.

First Class ticket refunds

If you bought a First Class ticket for a Greater Anglia train that did not have First Class accommodation, you can use this form to claim a refund on the difference in fare. Please select ‘Problem with First Class service’ as the reason you're contacting and upload an image of your ticket and the back of the First Class refund card in your submission. If you have any feedback or comment about the service, please include them also.

Your contact details
Your travel details

Please don't send us images of passports, credit or debit cards, driving licences and bank statements or information which is personal to you.

If we do need further information from you to look into a complaint or enquiry then we will get in touch about what we need and how to send it to us.

Your question

Please enter a summary of your question / comment (up to 500 words). You will be contacted by Customer Services if we need further information from you.