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If you need help with anything else, check out our FAQ page or call our Web Support Team on 0345 600 7245 (Select Option 3, open 08:00-17:00)

How to contact us

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[email protected]

Post: 'Freepost GREATER ANGLIA CUSTOMER RELATIONS' (this is the full address)


    Tel: 0345 600 7245 (Select Option 8)

    Monday to Saturday: 08:00-20:00

    Sunday: 10:00-20:00

    Bank Holidays: 09:00-18:00

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    View our Passenger Charter, Complaints and compensation handling procedure, and the National Rail Conditions of Travel for further help.

    Other Contacts

    London TravelWatch is the independent, statutory watchdog for transport users in and around London.

    Greater Anglia is committed to working with London TravelWatch to ensure the best journey experience possible for everyone travelling in and around London.

    Learn more about London TravelWatch

    Transport Focus is an independent consumer watchdog aiming to get the best deal for passengers.

    Learn more about Transport Focus

    If you are not happy with our final response to your complaint, or you have received what is sometimes referred to as a 'Deadlock Letter'. Or we have not resolved your complaint within 40 working days of having received your complaint or It is within 12 months of any final response from Greater Anglia. Then you may wish to contact The Rail Ombudsman for further information, advice or to ask them to take up your complaint.


    Telephone: 0330 094 0362

    Textphone: 0330 094 0363

    Email: [email protected]

    Twitter: @RailOmbudsman