How can we help you
Help with online bookings
Did you know? If you have an account, you can easily refund or change your ticket online or on our app.
If you're having issues using the website, try deleting cache and cookies. If you're using the app, try uninstalling and reinstalling.
How to contact us
Want to give feedback?
We want to hear from you about how we’re doing as a company. What did we do well, and what could we do better? This survey should take no more than 5 minutes and your answers are completely anonymous.
National Rail Enquiries
We're part of the National Rail network, get info about other UK rail services in England, Wales and Scotland on the National Rail Enquiries website.
London TravelWatch is the independent, statutory watchdog for transport users in and around London.
Greater Anglia is committed to working with London TravelWatch to ensure the best journey experience possible for everyone travelling in and around London.
Transport Focus is an independent consumer watchdog aiming to get the best deal for passengers.
The Rail Ombudsman
If you are not happy with our final response to your complaint, or you have received what is sometimes referred to as a 'Deadlock Letter'. Or we have not resolved your complaint within 40 working days of having received your complaint or It is within 12 months of any final response from Greater Anglia. Then you may wish to contact The Rail Ombudsman for further information, advice or to ask them to take up your complaint.
Telephone: 0330 094 0362
Textphone: 0330 094 0363
Email: [email protected]
By Post: FREEPOST – RAIL OMBUDSMAN