How can we help you
Help with online bookings
Did you know? If you have an account, you can easily refund or change your ticket online or on our app.
Manage tickets Manage Smartcard & Season tickets
If you're having issues using the website, try deleting cache and cookies. If you're using the app, try uninstalling and reinstalling.
If you need help with anything else, check out our FAQ page or call our Web Support Team on 0345 600 7245 (Select Option 3, open 08:00-17:00)
How to contact us
Tel: 0345 600 7245 (Select Option 8)
Monday to Saturday: 08:00-20:00
Sunday: 10:00-20:00
Bank Holidays: 09:00-18:00
Want to give feedback?
We want to hear from you about how we’re doing as a company. What did we do well, and what could we do better? This survey should take no more than 5 minutes and your answers are completely anonymous.
View our Passenger Charter, Complaints and compensation handling procedure, and the National Rail Conditions of Travel for further help.
National Rail Enquiries
We're part of the National Rail network, get info about other UK rail services in England, Wales and Scotland on the National Rail Enquiries website.
London TravelWatch
London TravelWatch is the independent, statutory watchdog for transport users in and around London.
Greater Anglia is committed to working with London TravelWatch to ensure the best journey experience possible for everyone travelling in and around London.
Learn more about London TravelWatch
Transport Focus
Transport Focus is an independent consumer watchdog aiming to get the best deal for passengers.
Learn more about Transport Focus
The Rail Ombudsman
If you are not happy with our final response to your complaint, or you have received what is sometimes referred to as a 'Deadlock Letter'. Or we have not resolved your complaint within 40 working days of having received your complaint or It is within 12 months of any final response from Greater Anglia. Then you may wish to contact The Rail Ombudsman for further information, advice or to ask them to take up your complaint.
Online: https://www.railombudsman.org/
Telephone: 0330 094 0362
Textphone: 0330 094 0363
Email: [email protected]
Twitter: @RailOmbudsman
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