Contact Us

Coronavirus Ticket Refund Contacts

Please visit our Coronavirus ticket refund update page for further details on refunding train tickets.

Due to unprecedented numbers of customer contacts to our team and the current travel restrictions in place nationally please ensure where possible you contact Customer Relations by email at [email protected] or utilise the the webforms available in this section:


Click here if you'd like to submit a refund request on a season ticket purchased online or through our app

This page explains all the ways you can contact and keep up to date with Greater Anglia.

To make a complaint or leave feedback contact Customer Relations: [email protected]

We think it is important that you have the chance to tell us when things have gone wrong. We will make every effort to provide you with answers and say sorry when we have made mistakes. We will provide reasonable compensation where it is appropriate.

We have lots of information on this website to help provide some answers to frequently asked questions.

You can also access our Passenger Charter and Complaints Handling Procedure, as well as links to the National Rail Conditions of Travel from this site too.