Have your say with our quick survey
We really want to hear your thoughts on how we’re doing as a company. What did we do well, and what could we do better? Share your experience to help us improve.
This survey is anonymous and it should take no more than 5 minutes to complete
If you need help with something, please visit our help page as we won't be able to reply to submissions.
You said. We did.
Your feedback is valuable. Take a look at some of the improvements, thanks to the comments we've received in our survey.
| You said | We did |
|---|---|
| More seating at Tottenham Hale | Installed perch benches on platform 4. |
| Open the car park exit at Billericay | Hired extra hands so we can open this other entrance to the car park |
| Reduce queue times at Stansted Airport | Deployed more staff for quicker ticket checking, and opened another route to the terminal to help reduce queues. |
| More retail and food and drink provisions at stations |
You requested more retail and coffee shops in various locations, especially Norwich and Cambridge. We're actively seeking new retailers for these locations to increase the facilities we have available for you. |
| Improve the toilets at Cambridge and Norwich | The toilets at both Cambridge and Norwich are planned for future refurbishments |