We're All Ears

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We really want to hear your thoughts on how we’re doing as a company. What did we do well, and what could we do better? Share your experience to help us improve.

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You said. We did.

Your feedback is valuable. Take a look at some of the improvements, thanks to the comments we've received in our survey.

You said We did
More seating at Tottenham Hale Installed perch benches on platform 4.
Open the car park exit at Billericay Hired extra hands so we can open this other entrance to the car park
Reduce queue times at Stansted Airport Deployed more staff for quicker ticket checking, and opened another route to the terminal to help reduce queues.
More retail and food and drink provisions at stations

You requested more retail and coffee shops in various locations, especially Norwich and Cambridge. We're actively seeking new retailers for these locations to increase the facilities we have available for you.

Improve the toilets at Cambridge and Norwich The toilets at both Cambridge and Norwich are planned for future refurbishments