Performance Figures

At Greater Anglia we are committed to providing a punctual and reliable service. Greater Anglia provides our passengers with four weekly updates on our performance. The latest figures are the 4 weeks to 16th October 2021.

On Time

Greater Anglia 81.95%
Southend & Southminster 84.37%
Great Eastern Outers 82.57%
Anglia Inter City 80.05%
Anglia Locals 84.62%
West Anglia Outers 81.57%
West Anglia Inners 75.63%

Time to 3 Results

Greater Anglia 93.29%
Southend & Southminster 94.20%
Great Eastern Outers 93.73%
Anglia Inter City 91.16%
Anglia Locals 93.26%
West Anglia Outers 92.89%
West Anglia Inners 92.97%

Time to 15 Results

Greater Anglia 99.38%
Southend & Southminster 99.63%
Great Eastern Outers 99.63%
Anglia Inter City 98.99%
Anglia Locals 99.20%
West Anglia Outers 99.21%
West Anglia Inners 99.33%

Cancellations

Greater Anglia 1.89%
Southend & Southminster 0.96%
Great Eastern Outers 1.40%
Anglia Inter City 2.32%
Anglia Locals 10.81%
West Anglia Outers 3.56%
West Anglia Inners 2.98%

Self-Caused Cancellations

Greater Anglia 0.60%
Southend & Southminster 0.24%
Great Eastern Outers 0.32%
Anglia Inter City 0.29%
Anglia Locals 0.22%
West Anglia Outers 1.41%
West Anglia Inners 1.15%

Short Forms

Southend & Southminster 0.00%
Great Eastern Outers 0.00%
Anglia Inter City 0.16%
Anglia Locals 0.00%
West Anglia Outers 0.00%
West Anglia Inners 0.00%

Late at terminus between 30 -59 minutes

Southend & Southminster 10 services (0.21%)
Great Eastern Outers 7 services (0.08%)
Anglia Inter City 6 services (0.32%)
Anglia Locals 25 services (0.35%)
West Anglia Outers 13 services (0.20%)
West Anglia Inners 1 services (0.02%)

Late at terminus between 60 -119 minutes

Southend & Southminster 4 services (0.09%)
Great Eastern Outers 0 services (0.00%)
Anglia Inter City 0 services (0.00%)
Anglia Locals 3 services (0.05%)
West Anglia Outers 3 services (0.05%)
West Anglia Inners 0 services (0.00%)

Late at terminus between 120 minutes or more

Southend & Southminster 0 services (0.00%)
Great Eastern Outers 0 services (0.00%)
Anglia Inter City 0 services (0.00%)
Anglia Locals 2 services (0.03%)
West Anglia Outers 0 services (0.00%)
West Anglia Inners 0 services (0.00%)


Definitions for Performance Metrics

On Time

The percentage of recorded station stops where the train arrived less than one minute later than its advertised time.

Time to 3

The percentage of recorded station stops where the train arrived less than three minutes later than its advertised time.

Time to 15

The percentage of recorded station stops where the train arrived less than 15 minutes later than its advertised time.

Cancellations

The percentage of services that were ‘cancelled’. ‘Half a cancellation’ is when a train fails to stop at one or more of its station stops. ‘A full cancellation’ is when a train completes less than 50% of its planned journey.

Self-Caused Cancellations

The cancellations affecting our services that have been caused by a Greater Anglia responsible cause.

Short Formations

The percentage of services that run with less capacity than agreed as per our train plan.


Our Service Groups Explained

Southend and Southminster

Services to/from Liverpool Street, Wickford and Southminster.

Great Eastern Outers

Services to/from Liverpool Street, Colchester, Sudbury, Chelmsford, Walton-on-the-Naze and Harwich Town.

Anglia Inter City

Services to/from Liverpool Street, Norwich, Ipswich and Harwich International.

Anglia Locals

Services to/from Ipswich, Lowestoft, Felixstowe, Cambridge, Peterborough, Norwich, Great Yarmouth, Cromer and Sheringham.

West Anglia Outers

Services to/from Liverpool Street, Stansted Airport, Bishops Stortford and Cambridge.

West Anglia Inners

Services to/from Liverpool Street, Hertford East, Enfield Town and Cheshunt.