Lost Property

Lost something? Check if it's been handed in online

We want to reunite you with your belongings as quickly as possible. Here's how you can report it to us.

How to report lost property

Fill in our form and we'll email you a reference number with a follow-up if we think we've found it and how to get it back.

We're not allowed to store perishable items like food and drink so these will be disposed of and bank cards that aren't collected within 24 hours will be destroyed.

Most items are reunited within 72 hours. Don’t worry if you can't find it right away – we'll keep checking if it's been handed in for 3 months and keep you updated.

Report lost property

London Liverpool Street station

Items found at London Liverpool Street station, including on our trains if it's there, will be handled by the Excess Baggage Company. The office is located near platform 10.

Report lost property to Excess Baggage Company

Picking up your items

If your lost item is with us and you're able to collect it within 24 hours of it being found, there’ll be no charge for its return. However, if you collect it after that there will be a charge - except for retrieving lost cash which we won't charge for.


Most items are recovered, and where possible we get them back to customers within 72 hours but sometimes it can take a little longer. We know that waiting to find out if your item has been found can be an anxious time. Our form ensures that you get regular updates.

Depending on the type of item, we usually keep lost property for 3 months before removing it. Perishable items and alcohol can't be stored so these are disposed off and we destroy bank cards if they're not collected within within 24 hours.

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