Useful Contacts and Downloads

Downloads

Accessible Travel Policy (PDF)

Making rail accessible - Helping older and disabled passengers (PDF)

Rolling Stock Accessibility Guide (PDF)

Travel Assistance Card (PDF)

Contact Details

Passenger Assistance, information and booking

By Phone (Information and Booking)

  • Tel: 0800 028 2878 (free from landlines)
  • Text Type: 18001 0800 028 2878
  • From a mobile: 0345 600 7245

Email (Information Only)

Drop us a line at [email protected] for any assistance related queries. We will reply to any email received after 22:00, next day from 08:00

Greater Anglia Customer Service

Tickets, timetables general enquiries, complaints

Mail: Freepost, Greater Anglia Customer Relations

Tel: 0345 600 7245 (Option 8)

Type Text: 18001 0800 028 28 78

Email: [email protected]

Website: www.greateranglia.co.uk

Accessibility information; www.greateranglia.co.uk/accessibility

Twitter: @greateranglia

For assistance during your journey please call 0800 496 1345 – available 24/7, excluding Christmas Day and Boxing Day.

National Rail Enquiries

Tel: 03457 48 49 50

Website: Nationalrail.co.uk

Rail Ombudsman

Telephone: 0330 094 0362
Textphone: 0330 094 0363
Email: [email protected]
Twitter: @RailOmbudsman

Rail Ombudsman
1st Floor
Premier House
Stevenage
Hertfordshire