Useful Contacts and Downloads
Downloads
Accessible Travel Policy (PDF)
Making rail accessible - Helping older and disabled passengers (PDF)
Rolling Stock Accessibility Guide (PDF)
Travel Assistance Card (PDF)
Contact Details
Passenger Assistance, information and booking
By Phone (Information and Booking)
- Tel: 0800 028 2878 (free from landlines)
- Text Type: 18001 0800 028 2878
- From a mobile: 0345 600 7245
Email (Information Only)
Drop us a line at [email protected] for any assistance related queries. We will reply to any email received after 22:00, next day from 08:00
Greater Anglia Customer Service
Tickets, timetables general enquiries, complaints
Mail: Freepost, Greater Anglia Customer Relations
Tel: 0345 600 7245 (Option 8)
Type Text: 18001 0800 028 28 78
Email: [email protected]
Website: www.greateranglia.co.uk
Accessibility information; www.greateranglia.co.uk/accessibility
Twitter: @greateranglia
For assistance during your journey please call 0800 496 1345 – available 24/7, excluding Christmas Day and Boxing Day.
National Rail Enquiries
Tel: 03457 48 49 50
Website: Nationalrail.co.uk
Rail Ombudsman
Telephone: 0330 094 0362
Textphone: 0330 094 0363
Email: [email protected]
Twitter: @RailOmbudsman
Rail Ombudsman
1st Floor
Premier House
Stevenage
Hertfordshire