Useful Contacts and Downloads
Downloads
Disabled People’s Protection Policy (PDF)
Making rail accessible - Helping older and disabled passengers (PDF)
Rolling Stock Accessibility Guide (PDF)
Travel Assistance Card (PDF)
Contact Details
Passenger Assistance, information and booking
Tel: 0800 028 2878 (free from landlines)
Text Type: 18001 0800 028 2878
From a mobile: 0345 600 7245
Email: [email protected]
Greater Anglia Customer Service
Tickets, timetables general enquiries, complaints
Mail: Freepost, Greater Anglia Customer Relations
Tel: 0345 600 7245 (Option 8)
Type Text: 18001 0800 028 28 78
Email: [email protected]
Website: greateranglia.co.uk
Accessibility information; greateranglia.co.uk/accessibility
Twitter: @greateranglia
Assistance during your journey: 0800 496 1345
National Rail Enquiries
Tel: 03457 48 49 50
Website: Nationalrail.co.uk
Rail Ombudsman
Telephone: 0330 094 0362
Textphone: 0330 094 0363
Email: [email protected]
Twitter: @RailOmbudsman
Rail Ombudsman
1st Floor
Premier House
Stevenage
Hertfordshire