Useful Contacts and Downloads

Downloads

Disabled People’s Protection Policy (PDF)

Making rail accessible - Helping older and disabled passengers (PDF)

Rolling Stock Accessibility Guide (PDF)

Travel Assistance Card (PDF)

Contact Details

Passenger Assistance, information and booking

Tel: 0800 028 2878 (free from landlines)

Text Type: 18001 0800 028 2878

From a mobile: 0345 600 7245

Email: [email protected]

Greater Anglia Customer Service

Tickets, timetables general enquiries, complaints

Mail: Freepost, Greater Anglia Customer Relations

Tel: 0345 600 7245 (Option 8)

Type Text: 18001 0800 028 28 78

Email: [email protected]

Website: greateranglia.co.uk

Accessibility information; greateranglia.co.uk/accessibility

Twitter: @greateranglia

Assistance during your journey: 0800 496 1345

National Rail Enquiries

Tel: 03457 48 49 50

Website: Nationalrail.co.uk

Rail Ombudsman

Telephone: 0330 094 0362
Textphone: 0330 094 0363
Email: [email protected]
Twitter: @RailOmbudsman

Rail Ombudsman
1st Floor
Premier House
Stevenage
Hertfordshire