Assistance Dogs

Guide dog and owner

Assistance dogs are very welcome on all our trains, free of charge, and can travel in any part of the train. As our trains operate without seat reservations please ask the member of staff who assists you on-board if you need help to find a suitable space for you and your dog.

Assistance Dogs Travel Scheme

Greater Anglia is delighted to offer the national Assistance Dogs Travel Scheme, supported by Assistance Dogs UK, to improve rail travel experiences for customers travelling with assistance dogs.

How does the Assistance Dogs Travel Scheme work?

This scheme provides customers with a visible ‘Assistance Dog Under Seat’ card. You can place this card onto the seat next to the one you are sitting in to make other customers aware that the seat and the space under it should be kept free for your assistance dog. The card also slots into the standard seat reservation holder on top of the seat. You will be able to use this card on rail services across the country.

Our teams at stations and onboard our trains will be more than happy to assist you whilst you are travelling with us.

Illustration of the travel card for assistance dogs

How can I get a card?

You can request a reusable ‘Assistance Dog Under Seat’ card to be posted to you by contacting National Rail Enquiries:

[email protected]

0800 022 3720 (Open Monday to Friday 09:00 to 17:00, including Bank Holidays)

A copy is also available to download and print at home Assistance Dog Travel Card