Greater Anglia Online Price Promise

Unbeatable prices. That's a promise.

Book via our website or mobile app and you can be sure the price you pay is the best you'll find anywhere. That's because of our Online Price Promise. In the unlikely event you do find a cheaper deal for the same point-to-point journey and ticket type, we'll match it and refund the difference.

No booking or credit card fees

There's another very good reason to book online with us. We don't charge any booking or credit card fees. Just the ticket for even better value.

Money savings compared to booking with

Fee/website Greater Anglia
Credit card fee £0.00 £1.50 4.5% 2%
Debit card fee £0.00 £0.00 £0.75 £0.00
Booking fee £0.00 £1.00 £2.50 £1.50

Found a cheaper price? How to claim the difference back

If you've booked via our website or mobile app and then found a cheaper price elsewhere, let us know and we'll refund the difference. Remember, the price you're being offered must be for exactly the same journey, date, time and ticket type for a point-to-point journey with Greater Anglia.

Make a claim

All you have to do is email us at [email protected]

You must send us:

  1. A screenshot of the website payment page showing the cheaper price
  2. Your booking reference (you'll find it in your confirmation email)
  3. OR your ticket number if you booked via our mobile app

Terms and conditions

View Greater Anglia's ticket vending machine (TVM) price promise