Unbeatable prices. That's a promise.
Book via our website or mobile app and you can be sure you will be offered the cheapest available fare. That's because of our Online Price Promise. In the unlikely event you do find a cheaper deal for the same point-to-point journey and ticket type, we'll match it and refund the difference.
There's another very good reason to book online with us. We don't charge any booking or credit card fees.
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Found a cheaper price? How to claim the difference back
If you've booked via our website or mobile app and then found a cheaper price elsewhere, let us know and we'll refund the difference. Remember, the price you're being offered must be for exactly the same journey, date, time and ticket type for a point-to-point journey with Greater Anglia.
This does not apply to Advance tickets or promotional time-limited offers.
Make a claim
All you have to do is email us at [email protected]
You must send us:
- A screenshot of the website payment page showing the cheaper price
- Your booking reference (you'll find it in your confirmation email)
- OR your ticket number if you booked via our mobile app
Terms and conditions
- The price you're being offered must be for exactly the same journey, date, time and ticket type for a point-to-point journey with Greater Anglia. Does not apply for Advance tickets or promotional time-limited offers.
- If you find a cheaper price elsewhere online within 24 hours of your booking, we’ll refund the difference
- Claims must be submitted to our Contact Centre Team via email [email protected]