Keeping you Safe and Secure

Although the chances of being a victim of crime while travelling on the railway are very low, at Greater Anglia we work with our partners to make your journey as safe as possible.

Our People:

All Greater Anglia colleagues receive security training when joining the company which is refreshed at regular intervals. This training includes basic security procedures, how to deal with incidents and how to spot suspicious or vulnerable persons. Later in their careers some colleagues are able to attend specialised training provided by the British Transport Police.

Text 61016 to report crime or incidents to the British Transport Police

Our Partners:

We work closely with the British Transport Police who provide a full range of policing services to the railway from a number of Police Stations across the Greater Anglia network. You can find out more about the British Transport Police as well as advice on keeping yourself and your belongings safe while travelling here.

In addition, Land Sheriffs- our contracted security provider, assist us by providing high-visibility patrols on stations, trains and across the network to deter and detect crime and anti-social behaviour as well as  providing support to Greater Anglia colleagues and assisting vulnerable people.

Our Stations and Trains:

Many of our stations are accredited under the Department for Transport Secure Stations Scheme and we are upgrading and enhancing our CCTV systems on our stations. Many of our services carry a conductor, and trains may be patrolled by BTP Officers, Land Sheriffs or colleagues from our Revenue Protection Team. Our entire fleet of new trains entering service now are all fitted with on-board CCTV systems.

You- Our Customers:

You can help us and play a part in helping to keep the railway safe and crime free:

  • Please look after your possessions whilst at the station or on the train
  • Please do not leave bags or other items unattended
  • If you see something that doesn’t look right on the station or on the train, please tell a member of staff or text the British Transport Police on 61016.
  • In an emergency always dial 999.