Keeping you Safe and Secure

Although the chances of being a victim of crime while travelling on the railway are very low, at Greater Anglia we work with our partners to make your journey as safe as possible.

Our People:

All Greater Anglia colleagues receive security training when joining the company which is refreshed at regular intervals. This training includes basic security procedures, how to deal with incidents and how to spot suspicious or vulnerable persons. Later in their careers some colleagues are able to attend specialised training provided by the British Transport Police.

Our Partners:

British Transport Police contact card - text 61016 to report crime or incidents on a train or at a station - discreetly.

We work closely with the British Transport Police who provide a full range of policing services to the railway from a number of Police Stations across the Greater Anglia network. Visit the British Transport Police website for advice on keeping yourself and your belongings safe while travelling.

At times our stations may host Project Servator. This is a national initiative to deter, detect and disrupt criminal activity on the railway. It involves additional officers carrying out high profile policing activities on the station and may involve the use of search dogs, undercover officers and other specialist units. View more information about Project Servator on the British Transpot Police website.

Our Stations

Many of our stations are accredited under the Department for Transport Secure Stations Scheme and we are upgrading and enhancing our CCTV systems on our stations. In addition, our stations are subject to regular security checks by colleagues during the day.

Our Trains:

Many of our services carry a conductor, and trains may be patrolled by BTP Officers or colleagues from our Revenue Protection Team. Our entire fleet of new trains entering service now are all fitted with on-board CCTV systems.

You- Our Customers:

You can help us and play a part in helping to keep the railway safe and crime free:

  • Please look after your possessions whilst at the station or on the train
  • Please do not leave bags or other items unattended. Every year around 250,000 bags and other items are left on trains and railway property which can cause unnecessary security alerts leading to delays and train cancellations.
  • If you see something that doesn’t look right on the station or on the train, please tell a member of staff, call the British Transport Police on 0800 405040 or text 61016.
  • In an emergency always dial 999.
  • Please be mindful of our COVID-19 social distancing advice when talking to a member of staff regarding security or about any other matter- for your safety and theirs.