Upgrade to First Class from as little as £13*
Woosh! It’s time to live the high life as you can try First Class for less with Seatfrog.
Enter a live auction for a chance to bag a bargain deal or instantly upgrade for a bit extra. Download now.
How to upgrade
1. Buy a Standard ticket
First Class is available on most of our Norwich-London trains.
2. Upgrade on the Seatfrog app
Find your train. Place a bid or Buy an instant upgrade for each leg of your trip. No win = no charge.
3. Travel in style
Remember to bring your original ticket and have your Seatfrog upgrade barcode ready to show on your phone.
What's First Class like?
On top of the amazing benefits that we offer to everyone on board, like free Wi-Fi, you get these premium comforts:
- Access to our First Class carriage
- Spacious seating
- A table at every seat
- More leg room
- Complimentary refreshments from the Café bar next door (Monday to Friday only on select services. The café bar is open for half the journey.)
Which trains have First Class?
First Class can be found on most of our Norwich-London Intercity trains. These trains stop at:
First Class availability can change on the day of travel so we recommend checking your journey with our live tracker (catering updates section).
Travelling in a group?
Fab! Make sure everyone has an eligible ticket and then one person can bid or upgrade on behalf of everyone in the group.
On our trains, there are no seat reservations so you can sit on any First Class seat. For train companies that do provide seat reservations, Seatfrog will try to seat you together but it's not guaranteed.
Good to know
Need help? Check out the Seatfrog help centre
Auctions can start 24 hours before your journey and end 30 minutes before your train leaves Norwich or London Liverpool Street.
Turn on push notifications for updates on your bid!
Original ticket
If you did not travel, please go back to your place of purchase to refund your original ticket. If you did travel, you can request a refund for the difference between your First Class ticket and a Standard ticket online.
First Class Upgrade
For your upgrade, please request a refund through the Seatfrog team.
- By downloading and using the Seatfrog application, customers will have the opportunity to enter an online auction to upgrade from standard class train travel to First Class train travel subject to these terms and conditions together with the Seatfrog terms and conditions.
- This Seatfrog upgrade auction offer can only be used by customers and accompanying travellers, each with a valid standard class ticket, travelling on eligible Greater Anglia services. To find out which services are eligible for the chance to upgrade via the Seatfrog auction, customers will need to enter their booking reference or use the Seatfrog ‘Train Search’ once they have downloaded the Seatfrog application.
Travel
- Each Seatfrog upgrade is valid for a single person and is for the one-way journey on the stipulated date and time only. Upgrades are not transferable even if the original ticket allows travel in standard class on other Greater Anglia trains.
- Greater Anglia First Class complimentary service may vary according to date, time of day and the journey being made. All items and offers listed are subject to availability, may change or may be withdrawn at any time.
-
Upon payment of the upgrade fee via the Seatfrog application, customers are issued with First Class upgrade barcodes for the specified number of upgrades within the Seatfrog application. Each upgrade barcode issued to the customer’s Seatfrog application must be presented, along with a valid standard class ticket, to the Train Manager. Customers must also retain their original standard class tickets to pass through station gates. The First Class upgrade barcode is not valid unless accompanied by a valid standard class ticket.
-
Seatfrog upgrades are verified by the Train Manager. If the customer cannot produce a valid barcode on their mobile device, they will be charged as if they are travelling without a valid ticket, for further information please see the National Rail conditions of travel. It is the customer’s responsibility to make sure their mobile device is fully charged, as verification can take place at any point during the journey.
Group
- Customers travelling in a group may participate in a Seatfrog auction to upgrade together. Any member of the group can register with Seatfrog and bid on a number of seats which they specify. Should the member win an auction, the specified number of upgrades will be issued to their device.
- Due to the last-minute nature of Seatfrog auctions we can’t guarantee everyone in a group will sit together.
Delay Repay
- Seatfrog upgrades are also eligible for Delay Repay compensation if a service is delayed by 15 minutes or more.
- Customers will need to include their Seatfrog receipt when they submit a Delay Repay form online along with their original train tickets. Please note for the avoidance of doubt, any Delay Repay compensation due to customers will be calculated based on the price paid for their original Standard Class train ticket and any additional costs paid via the Seatfrog auction upgrade application.
Refunds
- The Seatfrog upgrade is non-refundable except where the customer can’t travel because of Greater Anglia delays or train cancellation, or where First Class accommodation is unavailable. Special arrangements will be made to accommodate customers on the next available Greater Anglia train (although a seat can’t be guaranteed), or to refund the upgrade fee paid, provided the journey has not yet commenced.
- To request a refund, please go to your place of purchase for the original ticket, and Seatfrog for your upgraded ticket.
*Upgrades start at £10 plus a mandatory £3 platform fee.