Our Performance
Passenger's Charter
Our full commitments to you when travelling on Greater Anglia services
Performance
See a detailed breakdown of our performance for selected dates
Service Quality Standards
Mystery shopper updates on our service quality performance
Delay Repay
If you are delayed you may be entitled to compensation
Customer Complaints Procedure
Helps you understand our commitment and procedure for customer complaints
Customer Panels
Greater Anglia is pleased to announce that we are introducing two new Customer Panels to represent the views of regular customers on our services
Meet the Manager
Greater Anglia hold regular 'Meet the Manager' sessions at our stations where we respond to your questions and provide you with feedback.