Published on: Tuesday, 4 March 2014
Last updated: Wednesday, 5 October 2016
Abellio Greater Anglia is to install 24 new help point telephones at rail stations across its network, offering passengers better access to train information and advice.
Two new help points will be installed on platforms at each of the following 12 stations: Broxbourne, Ely, Forest Gate, Gidea Park, Hoveton & Wroxham, Ingatestone, Ipswich, Maryland, North Walsham, Oulton Broad North, Southbury and St Margarets.
The help points connect to the National Rail Enquiries Service and can be used to find out information about train running, connections or onward transport options, including bus services or taxis. In an emergency, messages can also be passed on.
The installation of the new help points is aimed at offering better information to passengers, especially at unstaffed stations where the help point is invaluable for giving passengers information about their train services, particularly during disruption, and is part of Abellio Greater Anglia’s ongoing commitment to providing excellent customer service at all its stations.
Help points are already available at many other stations across the Abellio Greater Anglia rail network and at staffed stations, they offer passengers another way of obtaining information in addition to help and assistance from the station staff.
Abellio Greater Anglia’s Customer Service Director, Andrew Goodrum, said, “The project will provide station users with direct access to help over the phone if they need assistance. The help points will also provide reassurance for passengers waiting at unstaffed stations, improving their sense of personal security as well as offering improved access to information.”
The help points are all due to be installed and operational by the end of March 2014.