Published on: Thursday, 28 August 2014
Last updated: Wednesday, 5 October 2016
Abellio Greater Anglia has announced a new appointment to its senior management team.
Neil Grabham becomes Abellio Greater Anglia’s new Head of Customer Service for the East, responsible for the customer service provision from stations in Norfolk, Suffolk and Essex including Shenfield, Chelmsford, Colchester, Ipswich and Norwich.
Neil has a background in retailing and logistics with well-known high street brands and has experience as a regional manager, combined with a passion for excellent customer service.
He has spent the last ten years at H Samuel in various management roles, ultimately developing and leading the prestige area in Central London.
Prior to this, he spent ten years with a major UK retailer, including two years as Regional Director for the West and South West regions and two years as National Logistics Manager looking after five regional distribution centres and the fleet operation attached to these.
Commenting on his new role, Neil said, “I am very excited to join the team at Abellio Greater Anglia. I have been really impressed so far with how well my team works under sometimes challenging circumstances and I look forward to working with them to improve customer service still further over the coming months.”
Neil lives in Willingale, Essex, with his partner and their 5 month old daughter and is a fan of Luton football club and a keen runner, completing the London Marathon in 2012.