New Stansted Express customer service desk opens at London Liverpool Street

Monday, 9 February 2015

A dedicated Customer Service Area for the Stansted Express train service has been opened by Abellio Greater Anglia and Manchester Airport Group at London Liverpool Street rail station.


Abellio Greater Anglia, operator of the Stansted Express service, and Manchester Airport Group, who operates Stansted Airport, hope that the new, dedicated Customer Service and Information Area will improve customers’ ‘train to plane’ experience.


The Service Area, situated on the concourse next to the existing Stansted Express Ticket Vending Machines (TVMs), contains four ticket machines, a flight information display screen providing departure information for flights leaving in the next 2-3 hours, and a train departure information screen, showing next train and platform information and service updates.


The Service Area will be manned by Abellio Greater Anglia customer service assistants, who will help passengers with ticket purchasing, general enquiries, flight and rail information and directions to the correct platforms for trains to Stansted Airport. Timetables and information leaflets are also available,


Eleni Jordan, Abellio Greater Anglia’s Head of Sales Channels, commented, “Stansted Airport is the UK’s fourth largest airport with passenger numbers growing by 14% last year and by over 20 million visitors annually, many of whom use the Stansted Express train service. We want to ensure these passengers receive excellent customer service and up to date information for their entire journey, which often starts at Liverpool Street Station and are delighted to work with Manchester Airport Group on bringing this customer service improvement to rail travellers.”