'Speakeasy' windows will improve customer service at ticket offices

Monday, 27 January 2014

Train operator, Abellio Greater Anglia, has upgraded ticket office windows at five rail stations to provide a better service to customers.

The new ‘Speakeasy’ windows will improve audio and visual communication at the ticket office with the aid of an improved built-in intercom system.

The new ticket office windows have been installed at Hertford East, Prittlewell, Stansted Mountfitchet, Whittlesford Parkway and Wood Street rail stations.

The Speakeasy windows offer simultaneous two-way voice communication by means of an intercom system which comprises public microphone, public loudspeaker, staff microphone, staff loudspeaker and induction loop.

The windows benefit customers by providing clear unobstructed vision and amplified sound to improve communication even in areas where there are levels of background noise. Volume levels can be adjusted by staff to suit the individual needs of the customer and the Induction loop transmits a signal for hearing aid users.

Customer Services Director, Andrew Goodrum, said, “It’s important that ticket office staff can communicate clearly and easily with customers at the ticket office window. Whether finding the best ticket to suit the customer’s needs or providing assistance and information, being able to communicate well will enable them to provide the best possible customer service.”