Published on: Thursday, 9 April 2015
Last updated: Wednesday, 5 October 2016
Stansted Mountfitchet ticket office reopened on Monday after an improvement scheme was completed.
Abellio Greater Anglia has invested £470K to improve the facilities, with a further £180K from the Department for Transport’s ‘Access for All’ fund to create easier access for those with mobility problems.
The work has included the complete refurbishment of the booking hall with improvements to the ticket office, including better access for pushchairs and those with mobility problems, accessible ticket office windows and the installation of a new, easily accessible toilet compliant with the requirements of the Disability Discrimination Act.
Passengers are also benefiting from a refurbished waiting room, a new Customer Information screen and an additional card-only ticket machine on the London-bound platform.
Over the coming weeks, more Customer Information screens will be installed along with an upgraded CCTV system and new lighting, as well as improvements to the staff areas.
Abellio Greater Anglia’s Area Customer Service Manager, Kevin Walton, said: "This is an exciting project for the station, delivering a much-improved booking hall, brand new Customer Information Screens and easier access for those with mobility issues. Investing in upgrades to stations across the network is extremely important to Abellio Greater Anglia, demonstrating our commitment to providing excellent facilities and service to our customers.