Published on: Friday, 14 September 2012
Last updated: Wednesday, 5 October 2016
MP for Cambridge, Julian Huppert, will visit Cambridge rail station on Monday 17th September to staff the train operator’s newly installed Information Desk and find out how it is benefitting passengers.
The installation of the new desk on the station concourse, which represents the delivery of another of the train operator’s franchise commitments, will improve customer service, helping passengers who need train running information or who have specific queries about their journey.
The Information Desk is staffed by a customer service assistant, who will be temporarily assisted on Monday by Julian Huppert, the MP for Cambridge, who, along with other MPs, businesses, Network Rail and passengers, have been working with Greater Anglia on the manifesto for greater investment in the region’s rail network.
The new desk on the concourse is situated so as to be more immediately accessible and visible on entering the station and will benefit passengers who want to check train running information, ask about station facilities or are in a hurry to find the right platform for their train.
Mr Huppert said: “This information desk should provide a central focal point for passengers who need assistance. There can be nothing worse than arriving at a station and having to hunt for a member of staff to answer a simple question.
“I am looking forward to manning the desk to find out how it will work and to talk to passengers to get their reaction to this latest development. I hope passengers will find it a valuable addition to the station.”
Greater Anglia’s Area Customer Service Manager, Paul Stannard, said, “The new desk will improve the information provision to passengers and enable us to provide even better customer service by having a member of staff on hand and easily visible as soon as you enter the station concourse.”
Similar desks have also been installed at Norwich and Stansted rail stations and smaller Information Kiosks at Bishops Stortford, Chelmsford, Colchester, Ipswich and Stratford as part of Greater Anglia’s ongoing commitment to improve customer service.