Daniel praised for good customer service

Wednesday, 19 March 2014

Abellio Greater Anglia has recognised an employee for excellent customer service which saw him score top marks in a recent ‘mystery shopping’ survey.

Daniel Keshavarzi, from Basildon, is a Supervisor at Tottenham Hale rail station where he was praised by a mystery shopper for his friendly, helpful attitude and professional manner when assisting customers on the platform.

Abellio Greater Anglia’s Area Customer Services Manager, Alan Neville, said, “Daniel has only worked at Tottenham Hale station for the past 14 months but has already made a huge contribution to the successful running of the station, with improvements in customer satisfaction ratings as a result. With customers, he is well-mannered, courteous, welcoming and takes ownership at all times. I would like to congratulate Daniel on this excellent result and thank him for his efforts.”

Customer service and quality standards at Greater Anglia stations are assessed on a regular basis and Daniel achieved his perfect score of 100% when assessed as part of a recent mystery shopping exercise carried out between 2nd February and 1st March 2014.

Andrew Goodrum, Abellio Greater Anglia’s Customer Services Director, said, “Since the Abellio Greater Anglia franchise began, we have been concentrating our efforts on improving the customer experience; one important element of this is to give our staff additional training, enabling them to provide the best service possible for the over two million passengers a week using our services in London and the East Anglia region.”