Gaspare Saves the Day

Tuesday, 7 August 2012

Greater Anglia’s Gaspare Giarracco has been declared a ‘champion’ by the train operator for going the extra mile for a customer to ensure their trip to London 2012 stayed on track.

Imagine, you’re on your way to the Games Park at Stratford, on approaching the entrance you find your tickets for the event have been mislaid. You retrace your steps to no avail and re-board a train to Liverpool Street Station, still without your tickets.  You fear you’ve left them along with your rubbish on the train. The Liverpool Street Train Presentation Supervisor helps you identify your original train, but it’s been cleaned and there are no tickets to be found.

Enter Gaspare Giarracco, one of Greater Anglia’s train cleaners at London Liverpool Street, who volunteers to sort through the bins at the station – one of the busiest stations in Europe and sure enough he finds the tickets. Problem solved; a mother and son are able to enjoy their much anticipated trip to London 2012.    

Andrew Goodrum Greater Anglia’s Customer Service Director said: “Gaspare really is a champion; he’s gone the extra mile to ensure a customer’s once-in-a-lifetime trip to the Games could go ahead. His actions exemplify what good customer service is all about; he is a great role-model for us all.”

Gaspare’s actions were noted by his manager Suzanne Geiger, who nominated him for special ‘Champions’ award, given by Greater Anglia in recognition of those who have made a particularly significant contribution to the smooth running of their services during the Games.

Gaspare Giarracco said: "I was determined to help the customer, find the tickets and make sure the story had a happy ending."

Gaspare (42) lives in the London Borough of Haringey.