Top customer service score for Southend Victoria employee
Greater Anglia has recognised employee Vince Diambrossio for his excellent customer service which saw him score top marks in recent ‘mystery shopping’ surveys.
Vince is a familiar face at Southend Victoria rail station where he works on the platform dispatching trains, mans the ticket gates and provides passenger assistance and information.
Vince scored 100% for his friendly, helpful and professional manner when assessed by a mystery shopper in October.
Area Customer Service Manager, Barry Laver, commented, “Vince is a credit to the railway. He always does his best to provide excellent customer service to passengers. I would like to congratulate him on this perfect score and thank him for his efforts”
Customer service and quality standards at Greater Anglia stations are assessed on a regular basis. Vince scored 100% when assessed by a mystery shopper between 16 September and 13 October 2012.
Andrew Goodrum Greater Anglia’s Customer Services Director said:
“Since the Greater Anglia franchise began, we have been concentrating our efforts on improving the customer experience; one important element of this is to give our staff additional training, enabling them to provide the best service possible for the over two million passengers a week using our services in London and the East Anglia region. I am delighted that this training is having real benefits in practice and improving customer service in all aspects of our business.”