Top score for Cambridge station employee

Tuesday, 11 December 2012

Greater Anglia has recognised employee Jose Campos for his excellent customer service which saw him score top marks in a recent ‘mystery shopping’ survey.

Jose works on the platform at Cambridge station providing information to passengers and helping to promote Greater Anglia’s ‘Switch and Save’ campaign.

Jose scored 100% for his friendly and helpful manner and excellent rapport with customers when secretly assessed by a mystery shopper in November.

Area Customer Service Manager, Paul Stannard, commented, “Jose’s perfect score is particularly commendable as he is new to the railway. I would like to congratulate him on and thank him for his efforts.”

Customer service and quality standards at Greater Anglia stations are assessed on a regular basis. Jose scored 100% when he was assessed by a mystery shopper between 14 October and 10 November 2012.

Andrew Goodrum Greater Anglia’s Customer Services Director said:

“Since the Greater Anglia franchise began, we have been concentrating our efforts on improving the customer experience; one important element of this is to give our staff additional training, enabling them to provide the best service possible for the over two million passengers a week using our services in London and the East Anglia region. I am delighted that this training is having real benefits in practice and improving customer service in all aspects of our business.”