Hello. We’re very grateful for the feedback we receive on twitter, and hope that we are successful in keeping you updated when things go wrong. It’s important for us to let you know how the service is running and if your journey will be affected by any alterations or disruptions, but we do appreciate that sometimes you want to know why a particular issue is affecting the service, as well as how. We’ll always do our best to explain this in our tweets and service updates, but there’s only so much detail you can cram in to 140 characters!

The aim of this blog, therefore, is to provide some form of extension to the Social Media service we currently provide, so that when you’re looking for a more detailed response than a single tweet we’ve got something to point you in the direction of. Hopefully we’ll be able to strike the right balance between providing a little bit of technical detail for those who are interested, but not so much to put off anyone who is only looking for a tad more information on why their journey is being affected.

We’re open to ideas and are keen for this blog to be responsive to the issues you want further details on, so please feel free to let us know what you think. If you want to suggest a topic to write about then drop us a tweet over at @greateranglia or if you’re not feeling 'social' you can contact us the good old-fashioned way through Customer Relations. Thanks! KB