Customer Panels

Greater Anglia have two Customer Panels to represent the views of regular customers on our services.

The Customer Panels members have been recruited to represent the two halves of our business. The West Panel will be looking after the West Anglia services (London to Stansted/Cambridge and branch lines), whilst the East Panel concentrates on the Great Eastern Mainline route (London to Southend, Southminster, Clacton, Walton, Ipswich, Norwich and all branch lines).

Customer Panels members

East Panel - Andrew, David, Gordon, Hugh, Neal, Peter, Rosie, Sarah, and Stephen
West Panel - Anthony, David, Dian, Emily, Gavin, Helen, Julia, Jon, Gordon

The Panels are made up of a cross-section of customers from each route to provide a two-way communication channel, to gather feedback on our services, and to listen to suggestions and ideas from our customers through Panel members. The Panels meet alternate months and are supported by managers from Greater Anglia who can provide an overview of key issues and discuss topical subjects.

If you have bright ideas or suggestions for improvements that you would like the Panel to discuss, please email your thoughts to, entering East or West in the title as appropriate. Emails referring to train punctuality, delays, ticket prices, or other general comments/complaints should be sent to our Contact Centre (at in the usual way.

Dates of meetings


East panel meetings West panel meetings
19 Jan 19 Jan
15 Mar 27 Apr
17 May 16 Aug
20 Sept 18 Oct
15 Nov 13 Dec


East panel meetings West panel meetings
17 Jan 21 Feb
21 Mar 18 Apr
16 May 20 Jun
18 Jul 22 Aug
19 Sept 17 Oct
21 Nov
12 Dec 12 Dec

Terms of reference

Greater Anglia Customer Panel Terms of Reference (PDF file)

Minutes of Customer Panels meetings

Minutes are subject to Panel Member approval at the next meeting.

To access the full archive of meeting minutes, please click here