Customer Panels

Greater Anglia have three Customer Panels to represent the views of regular customers on our services.

The Customer Panels members have been recruited to represent the three areas of our business. The West Panel will be looking after the West Anglia services (London to Stansted/Cambridge and branch lines), the East Panel concentrates on the Great Eastern Mainline route (London to Clacton, Walton, Ipswich, Norwich and all branch lines), and the South Panel incorporates the London to Shenfield, Southend and Southminster lines.

Customer Panels members

East Panel - Andrew, David E, Neal, Peter, Jim, Nathalie, David F, Martin and Ian
West Panel - Anthony, David, Dian, Emily, Gavin, Julia, Jon, Gordon and Owen
South Panel - Gordon, Paul, Simon, Sarah, Adrian and Said

The Panels are made up of a cross-section of customers from each route to provide a two-way communication channel, to gather feedback on our services, and to listen to suggestions and ideas from our customers through Panel members. The Panels meet alternate months and are supported by managers from Greater Anglia who can provide an overview of key issues and discuss topical subjects.

**We have some new opportunities to join our Customer Panels. If you commute or travel regularly from a station between (or including) Cheshunt to Ponders End or between Liverpool Street to Shenfield/Southend and Southminster, we will be pleased to hear from you. To apply, please email [email protected] stating why you would like to join the Customer Panel.**

If you have bright ideas or suggestions for improvements that you would like the Panel to discuss, please email your thoughts to [email protected], entering East, West, or South in the title as appropriate. Emails referring to train punctuality, delays, ticket prices, or other general comments/complaints should be sent to our Contact Centre (at [email protected]) in the usual way.

Dates of meetings


East Panel West Panel South Panel
16 Jan 15 Feb 23 Jan
20 Mar 19 Apr 27 Mar
15 May 19 Jul 22 May
17 Jul 16 Aug 10 Jul
18 Sept 18 Oct 23 Oct
20 Nov 20 Dec 27 Nov

Terms of reference

Greater Anglia Customer Panel Terms of Reference (PDF file)

Minutes of Customer Panels meetings

Minutes are subject to Panel Member approval at the next meeting.

To access the full archive of meeting minutes, please visit the Customer Panels Archive