Customer Panels
Greater Anglia have three Customer Panels to represent the views of regular customers on our services.
The Customer Panels members have been recruited to represent the three areas of our business. The West Panel will be looking after the West Anglia services (London to Stansted/Cambridge and branch lines), the East Panel concentrates on the Great Eastern Mainline route (London to Clacton, Walton, Ipswich, Norwich and all branch lines), and the South Panel incorporates the London to Shenfield, Southend and Southminster lines.
Customer Panels members
East Panel - Andrew, David, Hugh, Neal, and Peter
West Panel - Anthony, David, Dian, Emily, Gavin, Julia, Jon, Gordon, and Owen
South Panel - Gordon, Paul, Simon, Sarah, Adrian and Said
The Panels are made up of a cross-section of customers from each route to provide a two-way communication channel, to gather feedback on our services, and to listen to suggestions and ideas from our customers through Panel members. The Panels meet alternate months and are supported by managers from Greater Anglia who can provide an overview of key issues and discuss topical subjects.
**We have some new opportunities to join our Customer Panels. If you are interested in joining either our new Customer Panel on the Liverpool Street to Shenfield/Southend and Southminster routes, or our East Panel covering the Great Eastern Mainline and Rural services, we will be pleased to hear from you. To apply, please email [email protected] stating why you would like to join the Customer Panel.**
If you have bright ideas or suggestions for improvements that you would like the Panel to discuss, please email your thoughts to [email protected], entering East, West, or South in the title as appropriate. Emails referring to train punctuality, delays, ticket prices, or other general comments/complaints should be sent to our Contact Centre (at [email protected]) in the usual way.
Dates of meetings
2018
| East Panel | West Panel | South Panel |
|---|---|---|
| 16 Jan | 15 Feb | 23 Jan |
| 20 Mar | 19 Apr | 27 Mar |
| 15 May | 21 Jun | 22 May |
| 17 Jul | 16 Aug | 10 Jul |
| 18 Sept | 18 Oct | 25 Sep |
| 20 Nov | 20 Dec | 27 Nov |
Terms of reference
Greater Anglia Customer Panel Terms of Reference (PDF file)
Minutes of Customer Panels meetings
Minutes are subject to Panel Member approval at the next meeting.
- May 22nd 2018 - South (PDF file)
- May 15th 2018 - East (PDF file)
- March 27th 2018 - South (PDF file)
- March 20th 2018 - East (PDF file)
- February 15th 2018 - West (PDF file)
- January 23rd 2018 - South (PDF file)
- January 16th 2018 - East (PDF file)
- December 12th 2017 (PDF file)
- November 21st 2017 (PDF file)
- September 26th 2017 (PDF file)
- August 22nd 2017 (PDF file)
- July 18th 2017 (PDF file)
To access the full archive of meeting minutes, please visit the Customer Panels Archive