Greater Anglia have two Customer Panels to represent the views of regular customers on our services.
The Customer Panels members have been recruited to represent the two halves of our business. The West Panel will be looking after the West Anglia services (London to Stansted/Cambridge and branch lines), whilst the East Panel concentrates on the Great Eastern Mainline route (London to Clacton, Walton, Ipswich, Norwich and all branch lines).
Customer Panels members
East Panel - Andrew, David, Gordon, Hugh, Neal, and Peter
West Panel - Anthony, David, Dian, Emily, Gavin, Julia, Jon, and Gordon
The Panels are made up of a cross-section of customers from each route to provide a two-way communication channel, to gather feedback on our services, and to listen to suggestions and ideas from our customers through Panel members. The Panels meet alternate months and are supported by managers from Greater Anglia who can provide an overview of key issues and discuss topical subjects.
**We have some new opportunities on our Customer Panel. If you are interested in joining our new Customer Panel on the Liverpool Street to Shenfield/Southend and Southminster routes, we will be pleased to hear from you. To apply, please email [email protected] stating why you would like to join the Customer Panel.**
If you have bright ideas or suggestions for improvements that you would like the Panel to discuss, please email your thoughts to [email protected], entering East or West in the title as appropriate. Emails referring to train punctuality, delays, ticket prices, or other general comments/complaints should be sent to our Contact Centre (at [email protected]) in the usual way.
Dates of meetings
|East panel meetings||West panel meetings|
|17 Jan||7 Feb|
|21 Mar||18 Apr|
|16 May||20 Jun|
|18 Jul||22 Aug|
|26 Sept||17 Oct|
|21 Nov||12 Dec|
Terms of reference
Minutes of Customer Panels meetings
Minutes are subject to Panel Member approval at the next meeting.
- September 26th 2017 (PDF file)
- August 22nd 2017 (PDF file)
- July 18th 2017 (PDF file)
- June 20th 2017 (PDF file)
- May 16th 2017 (PDF file)
- April 18th 2017 (PDF file)
- March 21st 2017 (PDF file)
- February 7th 2017 (PDF file)
- January 17th 2017 (PDF file)
- December 6th 2016 (PDF file)
- November 15th 2016 (PDF file)
- October 18th 2016 (PDF file)
- September 20th 2016 (PDF file)
- May 17th 2016 (PDF file)
- April 27th 2016 (PDF file)
- March 15th 2016 (PDF file)
- January 19th 2016 West (PDF file)
- January 19th 2016 East (PDF file)
To access the full archive of meeting minutes, please click here