Customer Engagement Events

We care about making your journey better and value your feedback!

Therefore, we invite you to come and meet some our Managers to discuss any of your concerns, queries or suggestions you may have about your journeys with us. We are holding three events per month, either at stations or on our trains across the Greater Anglia network.

We plan to update you on how we are investing to improve your experience as well as answer any questions you may have. We look forward to seeing you soon.

*Update- we now only have three events left this year, thank you for all your questions and queries so far. For those who asked for individual feedback, we shall come back to you with answers as soon as possible, while general queries and answers will be published at the local stations the events were held.

Month 2018 Times Type of Event Location
06-Jun 07:00-09:00 at station Broxbourne Station
12-Jun 07:00- 09:00 at station Southend Victoria Station
20-Jun 16:48 on train Chelmsford to Kelvedon Station
10-Jul 17:45 on train Stansted Airport to Tottenham Hale Station
18-Jul 07:30 - 09.30 at station Rayleigh Station
24-Jul 07:05 on train Clacton to Colchester Station
07-Aug 08:00 - 10:00 at station Witham Station
15-Aug 16:30 - 18:30 at station Billericay Station
22-Aug 07:00 - 09:00 at station Tottenham Hale Station
05-Sep 07:00 - 09:00 at station Harlow Town Station
12-Sep 17:58 on train Ipswich to Felixstowe Station
21-Sep 17:00 - 19:00 at station Wickford Station
11-Oct 07:00 - 09:00 at station Shenfield Station
16-Oct 16:38 on train Norwich to Great Yarmouth
22-Oct 08:43 on train Bishops Stortford to Cheshunt Station
06-Nov 16:30 - 18:30 at station Hockley Station
14-Nov 18:05 on train Marks Tey to Sudbury Station
20-Nov 17:00 - 19:00 at station Cambridge Station
06-Dec 16:00 on train Norwich to London Liverpool Street Station
11-Dec 07:17 on train Hertford East to Broxbourne Station
18-Dec 07:00 - 09:00 at station Shenfield Station