Transparency

You've asked us for more transparency of information to help you plan your journey.

In response, this section of our website provides access to a wide variety of information sources to help show how Greater Anglia performs over a range of different business activities.

We've summarised this information into three key categories:

  • My Journey
  • My Ticket
  • My Future Travel

My Journey

Punctuality and Reliability

The Public Performance Measure is a measure of the number of trains which have successfully run their entire route and arrived at their final destination within ten minutes of their scheduled time. Results are published every four weeks and you can view the performance figures here

Delays Explained

Stay on top of delays with our live Departure and Arrival boards and our Service Alterations page. Alternatively, sign up to JourneyCheck we'll alert you if anything changes. Want to know what's causing delays and what we're doing about it? See Network Rail's Delay's Explained page here

Customer Satisfaction

See how we're doing in the National Rail Passenger Survey

Complaints per 100,000 Journeys

To see how many complaints were made to train operating companies and watchdogs, including information on what they were about view the Passenger rail service complaints reports here

My Ticket

Ticket Office Opening Hours

Our Station Information page provides detailed information about all of our stations including ticket office opening hours, accessibility and facilities.

Season Ticket Calculator

Are you making the same journey for three or more days a week? Chances are you'll save money with a season ticket. Use our Season Ticket Calculator to see exactly how much you could save.

My Future Travel

Planned Engineering Works

Unfortunately, engineering works are an unavoidable necessity. Stay on top of them with our Service Alterations page.

Planned Improvements

The new Greater Anglia franchise, which runs until 2025, will transform rail journeys over the next few years with £1.5 billion of investment over the franchise. Find out more about how we're Investing to Improve here

Special Event Information

Any special events which may affect your journey can be found on our Service Alterations page.