Contact Directory

If you're having problems with the booking engine (https://www.buytickets.greateranglia.co.uk), please contact our web support team by phone using the number below.

Issues regarding www.greateranglia.co.uk should be directed via email to our Customer Relations team at [email protected]

Greater Anglia Web Support Team

Tel: 0345 600 7245 (option 6)
Open Monday to Sunday 08:00 - 22:00 an answer phone is available outside these times.

Greater Anglia Customer Relations

For assistance with general enquiries and disruption information please contact or call the below number.

FREEPOST RSCZ-UXZJ-EHHE
Greater Anglia Contact Centre
Norwich Railway Station
Station Approach
Norwich
NR1 1EF

Tel: 0345 600 7245 (option 8)

Greater Anglia Smart Card Support Team

For help and queries with your Smart Season ticket, call 0345 600 7245 (option 9) where you will be put through to our Smart team.

Open Monday to Friday 07:00 - 20:00
Saturday 10:00 - 17:00

Greater Anglia Telesales

To buy tickets using a debit or credit card over the phone call 0345 600 7245 (option 2) where you will be put through to our partners Trainline.com - Open Monday to Sunday 08:00 - 20:00. Please be aware that there are card charges and a booking fee, when purchasing tickets over the phone. No extra charges if you book via our Greater Anglia website or mobile app.

Greater Anglia Operational Customer Information Team

For information regarding current status of Greater Anglia train services

Tel: 0345 600 7245 (option 0)
Open 24 hours a day 7 days a week (excluding Christmas Day and Boxing Day)

Greater Anglia Sustainable Transport Plans and Carnet Tickets

To purchase Carnet tickets on account or by credit card, company discounted season tickets and educational season tickets please contact or call the below number.

Greater Anglia Business Travel

Greater Anglia
The Hub
Colchester North Railway Station
North Station Road
Colchester
Essex
CO1 1JS

Tel: 0345 600 7245 (option 3)
Open Monday to Friday 09:00 - 17:00

Greater Anglia Group Travel

Group Travel
The Trainline
PO Box 23970
Edinburgh
EH3 5DA

Tel: 0345 600 7245 (option 5)
Open Monday to Friday 08:00 - 18:00

Greater Anglia Assisted Travel

Assisted Travel
The Trainline
PO Box 23970
Edinburgh
EH3 5DA

Tel: 0800 028 2878
Open Monday to Sunday 08:00 - 20:00

Greater Anglia Lost Property

Tel: 0345 600 7245 (option 7)
Open Monday to Friday 09.00 - 17.00 (Closed Bank Holidays)

Season Direct enquiries

Greater Anglia
The Hub
Colchester North Railway Station
North Station Road
Colchester
Essex
​CO1 1JS

Tel: 0345 600 7245 (option 3)
Open Monday to Friday 09:00 - 17:00

National Rail Enquiries

Tel: 03457 48 49 50
Visit www.nationalrail.co.uk

European Commission Online Dispute Resolution Platform

Our customer service team will endeavour to resolve any queries you may have from your use of our website. However, if you are unhappy with how we have dealt with your query, you can contact the European Commission Online Dispute Resolution Platform here

Alternatively, you may want to contact the Rail Ombudsman about your complaint. They provide independent, free and expert service for customers. The Ombudsman will investigate unresolved complaints about train companies and rail service providers. If they investigate a complaint the train company has to accept the decision. Find out more about the Rail Ombudsman.