Contact Directory

Please contact our Customer Relations team by utilising the webforms available https://www.greateranglia.co.uk/contact-us/contact-forms or alternatively contact by email at [email protected].

Greater Anglia Web Support Team

Due to COVID-19, our web support team based outside of the UK, have reduced availability due to national lockdowns in their country.

Phone services will be available Monday to Sunday 08:00 – 17:00.

Phone lines may be busy due to limited staff, so where possible please contact them via the below email.

email: [email protected].

These reduced hours are likely to remain in place until 30th April 2021.

If you're having problems with the booking engine (https://www.buytickets.greateranglia.co.uk), please contact our web support team by phone using the number below.

For issues about our website please complete a webform by clicking here.

Issues regarding www.greateranglia.co.uk should be directed via email to our Customer Relations team at [email protected]

Greater Anglia Customer Relations

The best way to contact our Customer Relations team is to complete a webform by following this link. Other ways to get in touch if you have a complaint, comment or enquiry are listed below.

Freepost GREATER ANGLIA CUSTOMER RELATIONS

email: [email protected]

Tel: 0345 600 7245 (Option 8)

Open Monday to Saturday 08.00-22.00

Sunday 08.00-22.00

Bank Holidays 08.00-18.00

Greater Anglia Smart Card Support Team

For help and queries with your Smart Season ticket, call 0345 600 7245 (option 9) where you will be put through to our Smart team.

Open Monday to Friday 07:00 - 20:00
Saturday and Sunday 10:00 - 17:00

Greater Anglia Telesales

To buy tickets using a debit or credit card over the phone call 0345 600 7245 (option 2) where you will be put through to our call centre - Open Monday to Friday 08:00 - 16:00. Alternatively you can book via our Greater Anglia website or mobile app.

Greater Anglia Operational Customer Information Team

Our team are here to assist all Greater Anglia customers with information to help their journey run smoothly including information about the current status of our train service.

Tel: 0345 600 7245 (option 0)
This service is available 24 hours a day, 7 days a week except Christmas Day and Boxing Day

Greater Anglia Sustainable Transport Plans and Carnet Tickets

To purchase Carnet tickets on account or by credit card, company discounted season tickets and educational season tickets please contact or call the below number.

Greater Anglia Business Travel

Greater Anglia
The Hub
Colchester North Railway Station
North Station Road
Colchester
Essex
CO1 1JS

Tel: 0345 600 7245 (option 3)
Open Monday to Friday 09:00 - 17:00

Greater Anglia Group Travel

Group Travel
The Trainline
PO Box 23970
Edinburgh
EH3 5DA

Tel: 0345 600 7245 (option 5)
Open Monday to Friday 08:00 - 16:00

Greater Anglia Assisted Travel

Assisted Travel
The Trainline
PO Box 23970
Edinburgh
EH3 5DA

Tel: 0800 028 2878
Opening hours Monday to Friday 08:00 - 20:00 and 09:00 - 17:00 at weekends

Greater Anglia Lost Property

Tel: 0345 600 7245 (option 7)
Open Monday to Friday 09.00 - 17.00 (Closed Bank Holidays)

Season Direct enquiries

Greater Anglia
The Hub
Colchester North Railway Station
North Station Road
Colchester
Essex
​CO1 1JS

Tel: 0345 600 7245 (option 3)
Open Monday to Friday 09:00 - 17:00

National Rail Enquiries

Tel: 03457 48 49 50
Visit www.nationalrail.co.uk

European Commission Online Dispute Resolution Platform

Our customer service team will endeavour to resolve any queries you may have from your use of our website. However, if you are unhappy with how we have dealt with your query, you can contact the European Commission Online Dispute Resolution Platform here

Alternatively, you may want to contact the Rail Ombudsman about your complaint. They provide independent, free and expert service for customers. The Ombudsman will investigate unresolved complaints about train companies and rail service providers. If they investigate a complaint the train company has to accept the decision. Find out more about the Rail Ombudsman.