Smartcard Seasons Refund Request Form
This form is for refunds of Smart card season tickets only, which have been purchased online or on the app.
Update - This form is closed
If want to request a refund for smart card season tickets, please go to on our station ticket offices. Information about COVID-19 refunds can be found here.
If you have purchased a daily ticket (not a season ticket) on our website or in our mobile app please log-in to your ‘My Greater Anglia' account, where you can request a refund. For daily tickets bought a station, please use this form.
If you purchased a paper or smart season ticket at a station booking office you can submit a refund request here.
A £10 admin fee applies to all season ticket refunds.
If you purchased your ticket from a third party e.g. a travel agent, then please contact them directly. Click here for information about online refunds on season tickets bought from Abellio Corporate Travel.
Find out more information about coronavirus refunds.