Published on: Wednesday, 6 January 2021
Last updated: Wednesday, 27 January 2021
Government advice is to stay at home and only travel if you need to. Reasons for travel include for medical appointments and work – if you can’t work from home. You can find the full list of exceptions when you can travel on the government website .
If you are travelling, Greater Anglia will keep you safe
Just check out our Safer Travel Pledge . You’ll find everything we’re doing to keep you safe including:
- Increased cleaning and sanitisation of trains – especially high touch areas such as push buttons, grab rails and door handles – using new hi-tech cleaning equipment, detergents and disinfectants and extra staff.
- Making it easy for you to socially distance, with clear signs, one-way systems at some stations, protective screens between ticket machines.
We have reduced our timetable in response to lower passenger numbers due to Covid-19 restrictions. We’ve taken this action in consultation with the Government, which is currently funding the railway. We’re currently running about 72 per cent of our normal timetable. Please check before you travel using our website and app. View our timetable page to find details of the changes.
We’ll continue to monitor passenger numbers and if we make any changes to the timetable, we’ll let you know.
There are things you can do to keep the railway safe for all of us.
Government advice is to stay at home. Do not travel if you have any symptoms of coronavirus such as a high temperature, a new continuous cough, or a change or loss to your sense of smell or taste.
Whenever you’re on our stations or trains remember to wear a face covering – and make sure it covers your face and mouth
Wearing a face covering helps us to all protect each other by reducing the spread of the disease. It is the law to wear face coverings all the time you’re at our stations or on our trains – and you could be fined up to £6,400 if you don’t. There are some exemptions, including children under 11, disabled passengers and some medical conditions. You can download an exemption badge to either print out or save on your mobile phone.
Wash or sanitise your hands
We’re keeping soap and water topped up in our toilets on stations and trains. We’ve also got hand sanitiser at all of our staffed stations. Please make sure you wash or sanitise your hand regularly if you are travelling with us.
Keep your distance
Please do you best to keep at least one metre away from other passengers, unless they’re in your bubble. You could take the window seat if you’re travelling by yourself on the train so that you’re further away from anyone who walks past. Stand back to allow people off the train before you get on. Use the whole length of the train and platform and please don’t congregate at the front of the train on the approach to Liverpool Street or Norwich.
If you buy your ticket online or using our app, you can spend less time queuing for tickets at the station and just turn up and go.
I use a wheelchair – will someone still be able to help me, if I need it?
Government advice is to stay at home, but if you are travelling with us and you need help then of course, we’ll be happy to help you. If you need assistance, we will still help you, although it’s a little bit different since pre-Covid as we must make sure we keep you and our staff safe. Our staff will discuss with you what assistance you require and how they’ll do it maintaining social distance until the assistance is required. Our staff will wear a face covering while they assist you, but if you’re having difficulty hearing them or you need to lip read, they’ll remove it. If you need staff to push your wheelchair or handle your luggage, they’ll sanitise the handles first.
If you need sighted guiding, please sanitise your hands before making physical contact. We don’t expect you to wear gloves. Please wear a face covering, unless you’re exempt, and maintain a safe social distance until the member of staff is ready to help.
If possible, please pre-book your assistance to give us time to prepare.
I’ve got to cancel my travel plans due to the lockdown, can I get a refund?
You may be able to change your ticket to travel on another day or get a full refund in rail travel vouchers. Rules about refunds as a result of changes in tier systems and the new lockdown as well as information about how to apply for a refund are available on our COVID-19 Ticket Refund Update page.