‘Heart of Cambridge station’ now accessible to all

Friday, 18 May 2018

People with wheelchairs and pushchairs can now get information much more easily thanks to the latest work that’s been done at Cambridge rail station.

Greater Anglia has removed a step at the entrance to the Communications Control Room, levelling the floor and installing an electronic door to allow better access to the room on platform 1, which Assistant Area Customer Service Manager, Amy Brown, described as “the heart of the station.”

“It’s where everyone comes to get information from the station supervisor and other members of staff who can provide up to the minute information about their journeys.

“It’s vital that anyone can use it, so we are delighted that this work is now complete, helping to make our customers’ lives a little easier.”

Greater Anglia has spent £4 million on improving Cambridge Station – making the booking hall bigger, installing more ticket gates, an open plan ticket office with more counters, new waiting rooms and toilets, more ticket vending machines and improvements to the customer information screens.

As a result the station has won several awards including Station of the Year 2016 at the National Rail Cycle Awards for its 2850 space CyclePoint facility, Large Station of the Year 2017, the MTR Crossrail Award for Urban Heritage and, most recently, the Stations and Integrated Transport Excellence Award at the Rail Business Awards.

Greater Anglia’s Asset Management Director, Simone Bailey, said, “Investing in upgrades to stations across the network is extremely important to us, demonstrating our commitment to providing excellent facilities and service to our customers.”