Award for Greater Anglia’s on-board catering team is icing on the cake

Tuesday, 16 July 2019

Freshly ground coffee, hot bacon rolls, a great vegan range and now the icing on the cake!

Greater Anglia’s on-board catering team has received a prestigious ‘Investor in People’ (IIP) Gold Award in recognition of the its progressive approach to business improvement through its people.

After a new, more rigorous assessment, the team achieved the Gold standard, putting them among just 3.5% of all organisations currently assessed in the UK.

Over 70 members of staff work in the catering team, led by Michael Wyatt, Greater Anglia’s Business Manager – On Board Catering, who earlier this year was named Abellio ‘Leader of the Year’, out of 13,000 employees worldwide.

Their Gold Award demonstrates that they have gone beyond the 27 requirements needed to achieve the standard IIP Status and have taken a forward thinking and expansive approach to cascading best practice through the team.

In achieving the Gold Status, they demonstrated through evidence portfolios, 1-1 interviews and observations that they consistently create positive outcomes across the nine key areas of Investors In People, going beyond the standard accreditation.

They are also the first team to receive a Gold accreditation first time round under the new Investors in People Gen 6 criteria which is significantly harder to achieve compared to previous years.

Michael commented: “I’ve been told that getting a Gold accreditation on the first assessment is almost unheard of so I’m really proud of the whole team for achieving such a high standard.

“We look forward to continuing to serve customers with our range of refreshments from the trolley and at the café bar and developing what we offer further to ensure that our customers are always delighted.”

Commenting on the awards of ‘Investor in People’ status, Greater Anglia’s Human Resources Director, Katy Bucknell, said:

“The award of ‘Investor in People’ Gold status for the catering team is another key milestone in our approach to offering customers a consistent, professional and high-quality standard of service, through excellent staff recruitment, support, engagement and training processes.

“I am pleased to offer my warmest congratulations to the team. We are always receiving great feedback about what they do and I know they worked extremely hard in achieving this award and in ensuring customers receive a high standard of service.”