Changes to Greater Anglia services and ticket office opening hours from Monday 30 March

Friday, 27 March 2020

Greater Anglia is making temporary changes to ticket office opening hours at some stations and reducing a small number of rural train services from Monday 30 March.

The company is taking this action as people are heeding Government lockdown advice to only travel if absolutely necessary, which is leading to further falls in passenger numbers.

The alterations will also enable the company to continue to provide core services for essential key workers.

Opening hours will be temporarily reduced at some stations to reflect the current low demand. However, they will still be open during the busiest times of the day, to ensure people can still buy tickets if necessary.

Greater Anglia is also temporarily making a small number of minor changes to services on regional routes, as fewer people are travelling, but there will still be an hourly service throughout the day on the lines affected by these alterations.

Martin Moran, Greater Anglia’s Commercial and Customer Service Director, said: “Customers should only visit a ticket office in person if it’s absolutely necessary. We have a number of colleagues who are self-isolating, so changes have been made to ensure the ticket offices remain open during core hours.

“We are setting up new processes for refunds, as customers should not be going to ticket offices for refunds during this lockdown period.

“There will also be some minor changes to the timetables on our regional routes. These lines will still have hourly services, but we are making some small amendments to the timetables, where services had been more frequent than that.

“We would like to thank all of our colleagues who are continuing to work hard to help key workers with their essential travel, and we would like to thank customers for following government advice.”

Timetables from Monday 30 March

As part of the regional timetable changes, the following services will be cancelled:

06.52 Norwich-Great Yarmouth
07.30 Great Yarmouth–Norwich
08.09 Norwich-Great Yarmouth
08.47 Great Yarmouth–Norwich
16.40 Norwich-Great Yarmouth
17.17 Great Yarmouth–Norwich
18.04 Norwich-Great Yarmouth
18.47 Great Yarmouth–Norwich
07.48 Lowestoft-Norwich
22.05 Norwich-Lowestoft
06.14 Lowestoft-Ipswich
06.22 Bury St. Edmunds-Ipswich
07.14 Ipswich-Felixstowe
07.47 Felixstowe-Ipswich
08.57 Ipswich-Felixstowe
09.28 Felixstowe-Ipswich

Revised weekday ticket office opening hours

Morning and evening peak only

Diss

06.00-10.00

15.00-19.00

Stowmarket

06.00-10.00

15.00-19.00

Colchester Town

06.10-10.10

15.00-19.00

Ingatestone

06.00-10.00

15.00-19.00

Southend Victoria

06.00-10.00

15.00-19.00

Rochford

06.00-10.00

15.00-19.00

Hockley

06.00-10.00

15.00-19.00

March

0630-1030

1555-1800

Hertford East

0700-1000

1600-1800

Ware

0600-1000

1500-1900

Waltham Cross

0600-1000

1500-1900

Morning peak only

Thetford 06.45-11.15
Frinton 06.00-10.00
Kelvedon 06.00-10.00
Braintree 06.00-10.00
Hatfield Peverel 06.00-10.00
Prittlewell 06.00-10.00
Burnham on Crouch 06.30-10.00
South Woodham Ferrers 06.15-10.00
Enfield Lock 06.00-10.00
Shelford 06.00-10.00
Whittlesford Parkway 06.00-10.00
Newport 06.00-10.00
Elsenham 06.00-10.00
Stansted Mountfitchet 06.00-10.00
Sawbridgeworth 06.00-10.00
Harlow Mill 06.00-10.00
St. Margaret’s 06.05-10.00
Rye House 06.05-10.00
Brimsdown 06.00-10.00